[Resolved]  ACT Fibernet — new internet connection not provided

Address:P and T Colony, 560045
Website:Www.actcorp.in

I paid for a new connection on 14th of jan 2020, the service provider asked for 3 days max time for the installation which i clearly asked him if it's gonna take more time, for which he replied it won't take more than 4 days of time. Whenever i call him in the morning he says "till evening the connection will be given" in the evening when i call him he says that he couldn't do it for some reason and tells that his gonna do tomorrow. Its already 10 days now he didn't provide the connection. When i complaint the about the same to the customer care they asked for 24hours of time, i contacted the customer care for total of 8 times from which 4 guys (4 different days) asked for 24 hours time and it will be done because my request is kept for highest priority. Till now i did not get the connection, when i ask them about refunding some guy says it wil take 30 days another guy says 15 days i dunno what to do.
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Jan 24, 2020
Complaint marked as Resolved 
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Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,
Team ACT Fibernet
Prosmaydiffer's [Complaint's author] reply, Jan 24, 2020
Today your technical team arrived at the premises, just to connect a optical fibre from a opposite building they took whole day, seriously it's very pathetic service you are giving.

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