[Resolved]  ACT Fibernet — 6 months firestick plan

I moved from one city to another.in my old city i paid for 6 months for my plan where i got complimentary firestick and router. They asked me to close my account in one city and open a new account in another city. The credits that were pending close to 4500 was never refunded back to my account nor my new act account. Rather they are saying that this would be charged for the firestick and router. When i argued with the nodal officer, they are not ready to refund at all even to my act account. Customer care call never lands to an agent, those idiotic customer care people doesnt even read emails. I never got any email response after 30-40 mins. This is not the best network at all.