[Resolved]  ACT Fibernet — A disgusting & frustrating service from act broadband - lost money

Address:

Bangalore, Karnataka

Hi,

I had taken ACT broadband connection on 5th by paying one month advance along with the initial fee and I got the connection on 18th. No initiation was taken from the ACT team to give the connection and I followed with several teams to get the connection. Then it was hardly worked for 2 days and the connection gone.

I immediately raised a service request i.e. on 20th but till date 26th they haven't solved it..Every time I call to customer support they simply say that are following up and they will solve it.

I completely frustrated after following up with them for 7 days and wanted to share with you guys.

When I ask them to cancel my services they simply say that they want their customers to be retained and they don't want any customers to go away.

Just for one day internet connection I paid 1735 and ended up with angry and frustration. I have been following up with the customer support but no use till the movement...

I strongly say that ACT service is completely disgusting and frustrating..

Do anyone wait for an internet connection a month by paying 1735 (one month plan rate and installation charges) in advance...

I strongly discourage their services...