ACT Fibernet — About suspending ACT fibernet connection even though it is valid up to[protected]

Address:

19-42-S8-647, 3rd street, Raghunathareddy colony, STV Nagar, behind Pranitha reddy apartment,

My ACT fibernet connection user ID name is[protected]ACT and the same is valid up to[protected]. But you have sent me a Msg that if the payment is not done on[protected] the service was suspended and accordingly the service was suspended by 7 pm on[protected]. Let me know the reason and resolve the problem and also extend these two days of suspended period to my connection.