ACT Fibernet — abrupt denial of internet service

vikram.be

from Bengaluru, Karnataka

Address:

Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, 560098

Act service is pathetic. There is no internet @ home from last 6 days, i have been calling & emailing act guys repeatedly.

Reporting to below escalation email-id also didn't help
Appellate authorityblr, nodalofficer. [protected]@actcorp.in, helpdesk. [protected]@actcorp.in

Act takes its customers for granted.

Below sr's highlight the pain i have gone through all these days

1. Sr[protected] - expected resolution was : 01/04/2020 17:00:00 - there was no attempt to resolve issue here.
2. Sr[protected] - expected resolution was: 01/08/2020 18:00:00 - time has passed and no update yet.
3. Escalation sr : sr[protected]?

After a long follow-up i get a call today from technician saying they cannot provide service since they ran out of network ports. I have paid them semi-annual subscription, and they have denied service abruptly in-between. As i am a tenant i cannot give permission for junction box but i did agree to pay 2200 for a gx box, they say they cant even provide that.

At-least process my refund request asap, so that i can look for other isp in my area. And refrain from providing connections to customers if you cant service them consistently.

I am taking this further with trai

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customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,
Team ACT Fibernet

Jan 09, 2020

Updated by vikram.be I am fed up with such replies from your team since last 6 days. I don't think your team is in a position to resolve this issue. You have been putting this on priority with your team from last 5-6 days, and you are unable to resolve it.

Since its your inability to provide promised service, you should be refunding complete 6 months subscription fee collected from me.

Jan 10, 2020

Updated by vikram.be Refund SR - Expected Resolution Time has also passed by today. I did not get call from your team regarding the same, do you guys respect customers time ?

Can you expedite the refund at-least ?