| Address: | K Kamaraj Road Bangalore |
Dear ACT Fibernet Customer Support Team,
I am writing to express my deep dissatisfaction with the recurring internet connectivity issues I have been experiencing with my ACT Fibernet connection. For the past several months, without fail, the internet service has been unavailable for at least two days every month. As a work-from-home professional who heavily relies on a stable and uninterrupted internet connection, this situation has caused significant inconvenience and financial burden for me.
I want to highlight the following key concerns:
Frequent Downtime: The internet service disruption has become an unfortunate routine, occurring for extended periods every month. This recurring issue has significantly impacted my productivity and work efficiency, forcing me to rely on costly backup options to fulfill my professional obligations.
Lack of Compensation: Despite promptly paying my yearly bill and being a loyal customer for 5 years, I have not received any compensation or reimbursement for the numerous hours of downtime I have experienced. It is unreasonable to expect customers to bear the financial burden and inconvenience caused by an unreliable service that they have paid for in advance.
Unsatisfactory Service: The consistent and repetitive nature of these connectivity problems reflects a clear failure on ACT Fibernet's part to provide a reliable and satisfactory internet service. As a customer, I expect a stable connection that enables me to carry out my work responsibilities without interruption.
Considering the circumstances, I kindly request the following actions to be taken:
Immediate Investigation: I urge you to investigate the root causes of these recurrent outages and provide a detailed explanation of the steps being taken to address and prevent such issues from occurring in the future.
Compensation for Downtime: I request a fair compensation for the cumulative downtime I have experienced over the past several months. It is essential that ACT Fibernet acknowledges and takes responsibility for the impact these service disruptions have had on my work and personal life.
Improved Service Guarantee: I expect ACT Fibernet to prioritize the quality and reliability of its internet service. Implementing measures such as regular service check-ups, proactive maintenance, and effective customer communication would go a long way in ensuring customer satisfaction and confidence.
Prompt Resolution: I request a prompt resolution to this matter. The continued inconvenience and financial burden caused by the unreliable service are unacceptable, especially given my timely payment of the yearly bill.
I appreciate your attention to this matter and anticipate a swift and satisfactory resolution. Please respond to this complaint within 2 working days to avoid further escalation of this issue.
Should I not receive a satisfactory response, I will be compelled to explore alternative service providers who can meet my expectations for a reliable and consistent internet connection.
Thank you for your immediate attention to this matter. I look forward to your prompt resolution and a better experience with ACT Fibernet.
Yours sincerely,
Amit
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