[Resolved]  ACT Fibernet — Account disconnection

Address:600000
Website:www.acttv.in

Id 11788992
I want to disconnect act fibernet account, i am shifting my location

I called customer care and i requested, but they are telling 'will be disconnected in four days'. Every time i call they are telling same phrase, now nearly twenty days is over. They are try to make to pay for next month. Please please act terminate my account.
My family has been facing financial problems, please disconnect my account
Was this information helpful?
No (2)
Yes (22)
Apr 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2017
ACT Fibernet Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
Complaint comments 

Comments

Beam Telecom / ACT — Not responding to the calls

Hi,
I have taken a new beam connection, for that beam team had promised me that he will complete it within 5 days... Its been 8 days but i dint here anything from them... If I call the respective person he is least borthered to respond to the call..this is really disrespect to the customer...very disgusting and irresponsible...
Dear Not responding to the calls,

We are sorry to know that your installation has not been completed. Please share your Contact Number, we’ll be happy to look into this for you.

Warm Regards,
ACT Fibernet Hyderabad
Dear wenkateesan,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad
Dear wenkateesan,

The above mentioned grievance has been resolved. For further queries you can contact us on Chennai Customer Care Number [protected] & helpdesk.[protected]@acttv.in

Warm Regards,
ACT Fibernet
Username : [protected]
Account ID : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.
Hi Wenkateesan,

Please share your contact number and city name, we will get in touch with you.

Regards,
ACT Fibernet
Hi,

I was using ACT connection from more than one year, now in my area there is no or very less connection of ACT, so ACT technical team was not able to fix the problem and I communicated same to customer care and Informed that my connection disable.
As per first conversation with customer care, my connection got cancelled, but after that I got couple of email from ACT, then I again I talk to customer care regarding that, then after 15 days they are telling connection is still active. Please cancel my connection and don't send me any email.

Regards,
Dipak
ACT Fibernet Customer Care's response, Jun 2, 2017
Verified Support
Hi Dipak,

Please share your contact number and city name and we will investigate this matter

Regards,
ACT Fibernet
Account id[protected]
ACT fibernet
Hyderabad andnagar colony Khairatabad Hyderabad
Please cancel the fibrenet connection
ACT Fibernet Customer Care's response, Jul 13, 2017
Verified Support
Hi Naray,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected].

Regards,
ACT Fibernet
Account id[protected]
ACT fibernet
Hyderabad OU colony Shaikhpet Hyderabad
Please cancel the fibrenet connection because I am shifting to other city.
ACT Fibernet Customer Care's response, Sep 14, 2017
Verified Support
Hi Visabhishek,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected].

Regards,
ACT Fibernet
Hello,
Kindly cancel my account, I have already submitted a ticket. AccountId - anucool.[protected]@gmail.com
Kphb colony Hyderabad
Thanks
Anu
ACT Fibernet Customer Care's response, Jul 24, 2018
Verified Support
Dear Valued Customer,

We're sad to see you go. Please share your contact number below and our team will take up this request.

Regards,
ACT Fibernet
Dear ACT fiber net team,

I have already informed to disconnect the net connection for Account Number[protected] on 29 Nov, 2018. Yesterday I have received Invoice bill. Kindly do the needful.

After talking to customer care service only I raised ticket through my registered mail ID. Hope to receive quick and positive response from your end.

Getting installation took me a day, but disconnection is taking lot of calls and mails.

Thanks.
My internet connection is not working from last 3 days, and till then no body from ACT visited my premise.
Every time i have to call CC and remind them that service request is still open.
They are taking their own time to resolve the issue, despite o[censored]nderstanding consumer issue.
In this working days if there will be 3 days internet down, how we will proceed with work.
Every time call to CC thy are saying resolution by evening.
Hello ACT team,
I want to disconnect ACT broadband by the end of this month, reason being worst customer care service. I searched for disconnect option in ACT website and in the mobile app. I couldn't find one. Please tell me the procedure to disconnect the service. Thank you for being worse to me😊.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ACT Fibernet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    4527
    Pending
    512
    Resolved
    2326
    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
    View all ACT Fibernet contact information