[Resolved]  ACT Fibernet — Account disconnection

Beam Telecom / ACT — Not responding to the calls

Hi,
I have taken a new beam connection, for that beam team had promised me that he will complete it within 5 days... Its been 8 days but i dint here anything from them... If I call the respective person he is least borthered to respond to the call..this is really disrespect to the customer...very disgusting and irresponsible...

Dear Not responding to the calls,

We are sorry to know that your installation has not been completed. Please share your Contact Number, we’ll be happy to look into this for you.

Warm Regards,
ACT Fibernet Hyderabad

Dear wenkateesan,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Dear wenkateesan,

The above mentioned grievance has been resolved. For further queries you can contact us on Chennai Customer Care Number [protected] & helpdesk.[protected]@acttv.in

Warm Regards,
ACT Fibernet

Username : [protected]
Account ID : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

Hi Wenkateesan,

Please share your contact number and city name, we will get in touch with you.

Regards,
ACT Fibernet

Hi,

I was using ACT connection from more than one year, now in my area there is no or very less connection of ACT, so ACT technical team was not able to fix the problem and I communicated same to customer care and Informed that my connection disable.
As per first conversation with customer care, my connection got cancelled, but after that I got couple of email from ACT, then I again I talk to customer care regarding that, then after 15 days they are telling connection is still active. Please cancel my connection and don't send me any email.

Regards,
Dipak

Account id[protected]
ACT fibernet
Hyderabad andnagar colony Khairatabad Hyderabad
Please cancel the fibrenet connection

Account id[protected]
ACT fibernet
Hyderabad OU colony Shaikhpet Hyderabad
Please cancel the fibrenet connection because I am shifting to other city.

Hello,
Kindly cancel my account, I have already submitted a ticket. AccountId - anucool.[protected]@gmail.com
Kphb colony Hyderabad
Thanks
Anu

Dear ACT fiber net team,

I have already informed to disconnect the net connection for Account Number[protected] on 29 Nov, 2018. Yesterday I have received Invoice bill. Kindly do the needful.

After talking to customer care service only I raised ticket through my registered mail ID. Hope to receive quick and positive response from your end.

Getting installation took me a day, but disconnection is taking lot of calls and mails.

Thanks.

My internet connection is not working from last 3 days, and till then no body from ACT visited my premise.
Every time i have to call CC and remind them that service request is still open.
They are taking their own time to resolve the issue, despite o[censored]nderstanding consumer issue.
In this working days if there will be 3 days internet down, how we will proceed with work.
Every time call to CC thy are saying resolution by evening.

Hello ACT team,
I want to disconnect ACT broadband by the end of this month, reason being worst customer care service. I searched for disconnect option in ACT website and in the mobile app. I couldn't find one. Please tell me the procedure to disconnect the service. Thank you for being worse to me😊.