ACT Fibernet Complaints & Reviews

For last 3 months my fup limit of 50gb data is getting consumed within 20 days of time. I have asked for a detail usage details what i got is upto 18 days it was 32 gb and no usage details for next as they do not have those data available. I have asked repeatedly through calls and mails to customer care but dint received any reply. I have even put mails to their nodal team and appellate authority but no response on the issue rather got a...

Dear officer,

Hope you are fine and wish you would be taking some kind of action regarding the multiple issues and problems that I have faced for the past 6 days.

For your information, I am one of your customers, who has placed a request for reconnection and my account number is[protected] with registered mobile number [protected] and home address is 8-3-228/1280/146, jawahar nagar, yousufguda, Hyderabad.br...

I am ACT Fibernet customer bearing account number[protected]. Every month FUP has to be reset to 0. But that is not happening. I sent a mail for daily usage limit. For the fast 3 months, i am keep on sending mail and escalating to their management. I am received calls from them, but no action has been taken.

Today 6th April 2016, the usage showing as 29.25 GB (Quota 35.0 GB). Even some time not at all work.

How...

I went for 12+2 months plan in July 2015 and i confirmed from ACT customer care regarding refund policy. The policy was to refund back whatever amount remaining to my account. I have the policy paper with me. Now i am planning to disconnect the connection and they are denying the refund. ACT is telling they have changed the policy and will not refund. I have proof in hard copy of the refund policy....

My ACT A/c No 1131848

I am using 999 package with 50GB this month and yesterday 3:00 PM i checked usage, it was less than 3 GB usage, after that i went to office and come back night 12:30 AM, then i was connected internet through my laptop, connection is very slow and checked the usage it is showing 49.XX it was exceed within eight hours.. Last month also happend same issue i done the payment of 221 for release the speed and...

I had asked ACT for a new broadband connection at residence. The sales person Mr Kalyan was very quick to come home and fill the form and collect advance cheque for six months. He promised to fit connection by next day. Next day man came at 5 pm rather than the 11am which was promised. He said your cable is not ok and new cable has to be put for our connection. I have complete internal wiring in the house. I said fine I shall get it changed....

My account id is 10484832.
i've been using ACT internet for almost 3 years. This issue never used to happen.
for the past 4-5 months im seeing that the FUP gets over very fast, 75 gb gets over in 15 days of minimal usage. the whole day no one in my home uses the internet., i only come back after work and use the net. I almost reset the Fup every month. i end up paying 400+ rs extra for the reset.

This is not...

I am resident of Bangalore (HSR sector-2) and moved form Airtel to ACT.
I got my service activated on the 18th March 2016, 100Mbps 125 GB account 11776311.
In 8 days it says i've exceeded my limit, i had important office work and i got a recharge for 24GB on 27th night and connected via a VPN and in a couple of hours i was done and logged out of the computer.
In the morning the FUP exceeded and the customer care are telling...

The customer care provides the worst possible service..no proper technicians..and these guys are very careless i acting upon an reported issue..this connection cannot be relied on at all..the network goes down often and its a experience using this service..these guys arw completely unprofessional and donot have a proper techician to act upon issue as soon as possible..beam is not at all customer friendly and the worst ever service provider...

I am using ACT broadband from around 1 and half years . From Last 7-8 months. I dont know what happened . My FUP gets over in 15-20 days no matter what I browse and what I download . I dont know how many complaints I made about this, no proper response . This months also I reset my FUP, I got 15 GB and in two day around 12 GB is consumed, GOD knows how.

Dear ACT, are you trying to cheat customers in the name of FUP.
br...

Hi,

This month (March 2016), i downloaded games in my xbox for around 50gb and i knew that i should be left with around 20 gb to survive the whole month but all of a sudden, it was exhausted in two days, since i'm used to high speed connection i went ahead and rest my fup for 60gb by paying rs. 1000+ and downloaded 10gb worth of data, in two days my remaining 50gb gone, i didnt reset the fup. I again went a head and reset...

Sir,
Very much dis-satisfied with the services provided by act fibernet. Id:[protected]. Frequent disconnections, poor signal, low speeds, fradulent data consumption meter, no proper response when contacted customer care for complaint resolving. When i sent a mail regarding connectivity issue, got a reply about act hungama offer instead connectivity issue addressed. On 23-3-16, i faced connectivity issue from early morning 5.30....

I have ACT Fibernet with 50GB FUB at 30 MBPS. Between Mar 16 21:18 to Mar 17 03:17 i.e 6 hours, almost 26 GB has gone.

This happened on weekday when we do just email checking, surfing social media sites and office work.
This is pathetic, how can anyone consume 26 GB in 6 hours especially when for majority of the time we were sleeping...

I paid my bill of ₹873 for act fibernet, the money has been deducted from my bank account but then an error msg popped up ....

For an second, i thought i am in 18th century b.C.
Ravi is my super responsive sales agent from adambakkam, he will chase you like anything to get the full amount on installation. While you have to run like a dog to get your connection. After a month they will respond as not possible. The customer team is brilliant in responses here. Everytime millions of sorry they will give you, you can instead go to tirupathi and shave your head...

I was asked to register for ACT Fibernet with 6 months advance rental. For a week now no one from ACT has approached me. All my efforts to reach them are in vain inspite of my making multiple calls...

I am Hem Kumar Thakur, Resident of AECS layout Bangalore. I have taken Internet from ACT fibernet for nearly one Year now. I always had issues with the loss of services from ACT as they don't replace defective products. For instance, The Junction box from where cable is connected to my home is, is unlocked as the lock is broken and they ahve not bothered to replace that despite multiple promises to do so. Currently I have two complaints running...

When ever we open the net advertisements are bombarding . it is causing lot of disturbance.they are disconnecting or flashing suddenly erasing the working information. we are forced to restart the work. some times the data is not saved because the adds appear as a flash so pl. dont display them unnecessarily and disturb our works. consider this as urgent and stop the ads hence forth, other wise we may have to go for other data providers.while...

Sir,
i kindly request you to deactivate my hungama package serives because it regularly charged me rupees 299 in my bill...

Hi,

My customer id is 11523160.

I was using ACT - Blaze 50 GB but it expired so early in 10 days.But i did only normal web surfing. or else send me the usage history?

Can you look at his query ?

My Contact number =[protected]
Customer name = Ramesh

Regards,
Mariyappan...