[Resolved]  ACT Fibernet — Account suspended even after the payment

Address:Hyderabad, Andhra Pradesh

ACT is not responding to the customers in a proper manner. Payment is made to one of the ACT employee even after saying that we are not interested . After the payment of the bill the account is suspended . I complaint to the customer care more than 4 times and still there is not response from ACT.
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Nov 15, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2019
ACT Fibernet Customer Care's response
Dear Customer,

We regret the inconvenience caused. Please share your Account ID or Ticket no for us to investigate the issue.

Thank you,

Team ACT Fibernet
Complaint comments 


Dear Patel Manisha Reddy,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
The internet is suspended after the payment. What kind of service you provide. In this age where activation takes seconds, you are making you customer suffer after the payment. This was not expected from ACT.

There is an option to logout and login but it does nothing. It is more than 12 hrs now my internet is disconnected. Pathetic service from ACT. Really disappointed, now would start looking for other ISP
Account is not activated after payment amount is showing as 0 in die still it says account suspended no other way as well to contact the customer service people.
Pathetic service in regards to customer service resolution
Please correct this issue I don't have any due amount. ACT fibernet has really been a headache Please resolve this issue.

ACT Fibernet — Account suspended even after the payment
acc no.[protected]
This is ridiculous. why it's still in suspension even after you took money from me ? Account number[protected]. I need componsation for this inconvenience.
Why my account is suspended
Without completing one month
My internet has stopped working

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