ACT Fibernet Complaints & Reviews

I have shifted my home to new location addess and submmited a request to transfer my beam or ACT braodband connection to new address on Aug 2nd, 2015 through Beam customer care number [protected]. I called multiple times, numerous tickets were raised and everytime the customer care agent will only say one sentence "our backend team will get back to you". New address is within the reach of beam coverage area and my neighbour in same apartment uses beam ACT connection. Please find the ticket numbers for the same, I have raised multiple tickets requesting to transfer and none of my tickets were resolved and beam also closed them giving false promises and without resolution. Serive ticket - [protected] Servvice ticket number-[protected] service ticket number-[protected]

ACT is not responding to the customers in a proper manner. Payment is made to one of the ACT employee even after saying that we are not interested . After the payment of the bill the account is suspended . I complaint to the customer care more than 4 times and still there is not response from ACT....

On 11 Aug 2015, i had visited the Chandanagar branch of ACT Fibernet(Beam fiber) for getting details on my deactivation request and refund process of my money which i had already for 6 months pack. I had already my renewal for May 25th - Nov 25th (6 months) by paying 4017 on May 3. (Account number : 631621) Due to recent issues on wrong usage reports and worst customer services, i wanted to deactivate my request immediately and get the money refunded for remaining 3 months not going to be used.(Sept, Oct, Nov). As per Chandanagar Technical Lead person (dont know name), mentioned that just raise a refund ticket for this issue and we will get the refund processed within 15 days in form of Cheque to desired address that we need to have it. After raising the ticket, I am getting a call on 12th Aug 12 pm, saying that they cannot refund the amount at all and while i am explaining my case clearly to the representative, he hanged the phone call wantedly while i am still speaking to him. Being in same companies, each person says their own rules and playing games with customers. It had been 4 days now, no progress or calls are being done. I need the refund to be processed asap.

On 11 Aug 2015, i had visited the Chandanagar branch of ACT Fibernet(Beam fiber) for getting details on my deactivation request and refund process of my money which i had already for 6 months pack. I had already my renewal for May 25th - Nov 25th (6 months) by paying 4017 on May 3. (Account number : 631621) Due to recent issues on wrong usage reports and worst customer services, i wanted to deactivate my request immediately and get the...

This is to inform you that I was one of the old customers of Beam Cable (Act Fiber), residing at Arambh Township at Serilingampalli. I had received a postal mail from Act Fiber in the month of Feb'15 stating the Act Fiber may not be able to provide the service at our gated community as the township association is not allowing Act Fiber to do business (Refer to the 1st attachment). But my 6 months subscriptions was getting over by April'15. When I called up your customer care, they assured that I would be getting the uninterrupted service and they asked me to renew the subscription by making the payment for 6 months and I did so. (Refer to the 2nd attachment). However, in the month of June 1st week, I was facing internet disconnection problem and I made several complain and at last I was frustrated and went to your headoffice located at banjara hills and office staff confirmed that Act Fiber cannot provide the service in your area and amount will be refunded and they raised the ticket (Refer to 3rd attachment). Also Headoffice staff took my full name to issue Cheque for refund as well but no further confirmation from Beam office. Headoffice staff informed that I would receive call for confirmation and I did receive the call but I was informed that it would take 10 days to get approval for refund. I had received the call between 20th June to 24th June'15. But after that I did not receive any confirmation call or any refund money. Hence, on 8th July, I had sent email to Nodal office from my personal email id([protected]@yahoo.com) to nodal office (nodalofficer.[protected]@actcorp.in & appellate.[protected]@actcorp.in) mentioning all of the above details. On 9th July'15, I had received the call from Act fiber (Beam) Nodal office (from phone #[protected]) stating that within 2 days they will call again to confirm the refund amount and within 15 days I will receive the cheque via courier. Neither I received confirmation call on refund amount nor did I receive any cheque. On 26th Jul, again i emailed to Nodal office asking about the refund money, on 31st July'15 again i received call from Nodal office (#[protected]) and the lady said by 7 days I will be getting the check via courier and she took my complete name to issue the cheque. But still did not received. They have been committing to pay the refund but not yet received. I have attached the documents. Kindly look into this and help to get the refund amount. Regards, Somadutta De Email - [protected]@yahoo.com

Request no [protected]. I have made request for refund on 21-jul-2015 & was told that refund will be issued by NEFT transfer in 7 days. Even i received sms on 12th August saying issue is resolved. I have done multiple call to customer care at[protected]& even mailed with bank passbook copy to show that no such NEFT Transfer is reflecting in my bank account.I am not even getting any response inspite of sending multiple mails to [protected]@acttv.in.So please see that some effort is put to reslove the issue as i see no response from act broadband. I had to approach this site as there is no response from act broadband inspite of contracting them on their official customer care phone no as well as mail id. Hope at least complaining this forum will helps. Thank you

#Beam #Act horrible service ever and my experience with technicians. Place : Indira Nagar. My net was disconnected on 18 July Complaint Registered: 19 July Reason: Set up box current supply stopped by house owners. Escalated to costumer care: July 19, 21, 22, 27...approximately 10+ times including technicians. Told them that I don't want to pay as service was horrible. No solution and even asked for disconnection. Even no response but bill was generated.. Alternative solution given by extraordinary technician: Please give permission to give supply from ur room otherwise u can have direct connection with 2500/- (dumbest solution) Who wants to take this kind of response as a customer... No payment will be done and no need of #act #fibre

Good afternoon, This is Krishna vasu i reside at Shivarampally(Raghavendra Colony). I have been your customer for a long time. Recently, I shifted place and I am looking forward to continuing with you, PROVIDED u agree to give me a connection at my new residence. It's absolutely pathetic and frustrating that you deny giving me your connection when I do see your advertisements in my area. I received a text regarding ACT Fiber net Connection. i have spoken with 1 of your customer service executive & shared the required details & he confirmed regarding the connectivity "Saying that sales team will reach you soon" everything was absolutely fine till hear. I really appreciate for it. This conversation happened on 13th August 2015 I received a call from Sale Executive @ 2.45 PM on 14th August 2015. Concern person name: Afsaar, called from : [protected]. The way he approaching was rough & not ready to share any details saying that you will not get internet connection for next 2 or 3 months & in telephonic conversation he was trying to pass a message stating that you will get the connection in an odd manner. i was really surprised. i want you people to have a look into this issue as many people like me in the colony are interested to get the Act fiber internet connect for residential purpose. The executive would have handled the conversation in a better way it's about integrity & customer approach before you starting business with the every individual. I need you to resolve my issue. I am your returning customer; you cannot treat me like this. All I am asking is a internet connection, is it that freaking troublesome for you to provide me one when a customer is so desperate and doesn't want to move to another vendor??? Regards, Krishna Vasu

Ef: ACT complaint # [protected] which was opened on 12th Aug, I was told that the issue ( internet not working/ No connection) will be resolved by 13th Aug, 8 PM, what I see in the message that I got about 2 PM is totally different - the complaint has been closed without solving. I called up their customer care to let them know and they re-open my complaint and say that it will get resolved by tomorrow 8 PM. My question is what if they do the same thing tomorrow as well? Moreover how can they close the complaint when the issue is not resolved/ without checking with the customer. I found their services as pathetic and will advise everyone to refrain from their services. I logged an online complaint too and the message that I see on it post complaint gets logged is astonishing - it says we will get back to you post 8 working days!! I mean who in the earth waits for 8 long days in a metro like Bangalore for a service provider to respond to find out the problem, I am not talking about the time that they will take to resolve the issue here. These guys are living in stone age when it comes to fixing issue - service is not just about providing high speed, it's also about minimizing the downtime, someone tell them please.

I write this complaint in order to register my massive dissatisfaction against ACT’s so-called Internet Service, which is nothing but a sham – and also to warn potential buyers against purchasing this fraudulent service.

The following are my Details:
TICKET NUMBER: 3321574| ACCOUNT NUMBER: 1245179 | USER ID: 11285920

I was visited by a representative from ACT on 1st August, 2015 (Saturday); who collected from me a payment of Rs. 1700 (for the monthly connection) and all relevant documents.

After this, on 3rd August, I was contacted by the Vendor who called me in the midst of my Office hours and I had to leave my work and come home to ensure that the Connection is fixed. He, however, after almost an hour informed me that there was some technical issue with the server box in my area (1st ‘N’ Block, Rajajinagar) and hence, the Connection could not be made on that day.

I called up the ACT representative immediately; complained as to why he had taken money and documents from me when he should have known that the connection could not be established in my area due to the technical error; and told him to send someone on 8th August 2015 (Saturday) for fixing my Connection. He confirmed the same and also said that the technical problem will be rectified by then.

However, on the said Saturday, the same representative who looked so helpful while collecting the money had blocked my Number after I tried calling him. He blatantly lied to me that someone will be coming to fix the Connection; whereas on being contacted, the same person said that he is on Leave that day. Subsequently, after registering a Complaint (No. [protected]) the next day, i.e. Sunday; I was informed that the connection will be activated by Wednesday.

On 11th August 2015 (Tuesday), I was visited by the Cable–laying person from ACT who informed me that the Engineer would call me the following day and activate my connection. However, on being contacted, I received no response from the Manager as well as Representative, whom I had called from another number (as my own number had been blocked by him – in all violation of professional/ moral ethics). On 13th August (Thursday), I finally could contact the ACT Engineer – but was very shocked to know that the technical issue in my area had not been resolved at all – and on being asked as to how much it would take to resolve it, I received a very light response from the ACT Engineer – “We don’t know Sir… We will see…”

This is tantamount to Fraud on the part of ACT, wherein the Company has not given me the promised Internet Service even after collecting all documents as well as the payment from me. ACT had also been extremely unprofessional in failing to inform me that there were technical problems, because of which the Connection could not be established.

I am contemplating taking legal action against ACT for fraud as well as mental harassment.

I have taken Act fibernet connection believing that this is the best provider in Hyderabad. Few days post new connection went very well as if this is the only provider with 99.99% uptime. As months passed by, every month my connection is getting deactivated for atleast 2-3 days and none of their technical representative cares to call even. I am truely fed up with their services . I appeal them either to give my amount for the downtime days on prorata basis back and also would not recommend to go for ACT. I am having a horrible experience with this provider. Moreover I fail to understand how cum a customer care number be prompted with a message " this customer is busy at the moment".Pathetic..Have a done great mistake choosing ACT. S R Pradhan [protected]

We have been a loyal customer to Beam Fibre from past 5 years . After they their name to ACT Fibernet, service levels dropped drastically. From last 3 months, I am facing network issues with them. Every alternate day internet is not working and i am really frustrated with their customer support. They mention the technician will attend in 24 hrs but no one will come till 2 - 3 days. We have paid ACT Fibernet for One Year subscription and now I am really helpless. We are suffering lot of business loss and moreover trauma. I request you to kindly take this complaint on top priority and ask them to refund our amount.

Please think many times before you decide to go for ACT Broadband. Their overall service quality and customer support channel is pathetic and also unethical to say in a nutshell. When I called them for a new connection a representative came and collected a check for INR 19, 152 and supporting documents for 1 year subscription for 50MBPS. I waited for 3 days and there was no information about the connection. I tried calling the sales person and also called their customer care center and logged a ticket. Even after this, there was no response for next 2 days and then I decided to cancel my connection request. I called their customer care center informing about this and asking them to return my check and also the documents. I also sent SMS to the sales person asking him to return the check and also logged a complaint through their website for the same. Again I called the customer care center (after couple of days) and they again logged another ticket for this to cancel and return the check. After this, there is no response from them for 1 week and the check and other documents were not returned. After again few days, I received call from their service engineers that they are coming for connection and I told them that I have already taken another connection and I also already cancelled the new connection request with ACT.
The interesting part now, is that after almost 1 week after all these, ACT folks had suddenly deposited my check for collection (without providing connection) and thankfully, since I had already made a stop payment request to my bank, the payment got stopped.
It is really surprising that these kind of cheaters are in the established broadband market and not sure how they are getting along with this kind of methods.
Regards,
Sriram

Beam internet customer service is the pathetic one.

they changed my wi-fi router ID and now i am unable to connect. when i call them, they create the ticket number, some one calls after 24 hours, disconnects the call in between without solving the issue, and then again asks for me to wait for next 24 hours. this is highly unprofessional and not tolerable in this era of competition.
this attitude is not going to work.

there is no direct availability of the technical person. the first interface is a non-technical person whose job is simply give you the ticket number.

sincere advice never ever go for beam. they are very unprofessional and customer unfriendly ISP.

Some of the features are taken away (such as utilization breakup on daily basis, which was available earlier at the click of a button). I doubt the utilization is manipulated by ACT. Customer Care speak only based on Script. Despite repeated request, do not provide escalation contact. No nodal officer or higher authority details available....

Dear Team, I am Raviteja from Hyderabad.I have taken a new Internet connection of ACT-Fibernet(ACT broadband/Beam Broadband) and paid money for 6 months at a time on the promise that connection will be activated within 2 days but it was delayed for morethan a week by just saying something and postponing. I have wasted my money calling to customercare several times. Finally i was vexed with all the stuff and asked for cancellation of connection and money refund.But again i am hearing different answers from customercare and few guys took a step ahead and trying to threaten me by saying that your money will be coming back in 3 months and it will surely get delayed.They are just forcing me to continue back with their service eventhough i was not at all interested. Please help me to get my money back as soon as possible and take action on concerned team

Hello,

I am using ACT Broadband and i am always facing the dis-connectivity issue in my area Marathahalli, Bangalore. I have called to customer care no [protected] which is still not toll free since 2 years of service in Bangalore and regarding my issue i have mailed to their all higher authority like Nodal Office, Appellate authority, Helpdesk and Customer Team but still these people are playing this customer and with me. Network connectivity is a common issue for them for every month and you will be strange to know that they are taking 48 hours to resolve the issue and 1st day they will not respond if any field issue is there and they come to field to check on 2nd day and if any issue is major then they will take 3 days. its the real fact what i am explaining here. mean while you will loose a lot of money by calling the customer care no as it is not free. Act claims that if there is a battery back up of 4 hours if the current is not there(electricity outage) in your area. when ever i am facing the network connectivity filed issue meanwhile i ll face the battery back up issue. Network connectivity will work after 48 hours and the battery back up will not work for me so i have to raise the complain again. Interesting to know that they will tell that someone stolen the battery from my place. so my question who stole this battery? is it your field operators. Because it clearly indicates that the person who has corrected the network issue, obviously same guy removed. I have faced this battery back up issue 3 times in 8 month and same i have mailed to Nodal Office, Appellate authority, Helpdesk and Customer Team but still i am facing the same issue. They will close all the complain without confirming the customer. The worest ever services ever i have seen in bangalore.

Why should not take ACT Broadband:
1) they do not have toll free customer no.
2) you will loose hell lot of money in calling them (100rs per month approx.)
3)if you escalate it to Nodal Office, Appellate authority, Helpdesk and Customer Team then also they will not respond to you and you will not a call back from them. frogot about the Nodal officer(tempered i can say do nt bother about customer).
4)they will take 6 month / 12 month.
5) the speed they are giving is not the right one and do not check in speedtest.net. they are tie up with them. Please check your download speed after 3 month. obviously 1 month it is fine.
6)Simply i can say why you spend your money and will take tension by calling them.
7)sometime the field operators will close the your complain if the time exceeds 48 hours in order to avoid any risk because they do not have facility to confirm by customer. So you have to raised it again in next day and they will resolve.

This is not a spam mail and i have spend valuable time to write this complain.Do you want to be one of the person like me be frosted to post here again so be careful and avoid the ACT.

Request no. [protected] User Id : 10960779 I have made request for refund and was told that refund will be issued by NEFT transfer in 7 days. I even received sms on 5 th August saying issue resolved.I have made multiple call to Customer care at[protected] and even mailed with banks passbook copy to show that no such NEFT transfer is reflecting in my Bank account. I am not even getting any responce inspite of sending multiple mails to "[protected]@acttv.in" Please see that some effort is put to resolve the issue as I see no responce from act broadband. I had to approach this site as there is no response from Act broadband inspite of contacting them on their official customer care phone no. as well as mail id. Hope that atleast complaining in this forum helps

Hi I'm getting disconnected very often from ACT BB, I'm located at Velachery, Chennai. For the past 1 month I'm facing this problem twice to thrice in a week time and because of this I have spent reporting the problem more than 40 times call to the customer care (including the senior executive) and the problem is not yet fixed and even if its sorted it reoccurs the next day. I'm fully disappointed with the onsite network engineer services and the quality of the cable given at my locality is very worst. I guess its the reason for subsequent failures even after fixing the cable wire cut. Senior executive said the failue might be due to severe rain and thunders, you should provide a good quality cables to stand against those natural things. Please do not blame the nature for this. Kindly sort out the problem in 4 hours, if you cannot just do it please terminate my connection and give me full refund for past 2 months. Complaint number: [protected] Thanks Abdul

Shifting of connection not happened even after a week fromt he requested date. When I called to their customer care number[protected], they will take the details and if I ask for connecting me to next level, the call will never get connected. I was not using the Inernet connectivity for the last 10 days, they are not ready to shift the connection as well. I would prefer cancelling this broadband connection. The connectivity also poor for the last 3 to 4 months. Frequently losing connection. Atleast twice in a week, each time 1 day. My broadbank Account no: 121365 Act fibre: I was using internet connection till 30/7/2015. I paid deposit also. So, Cancel my broad band connection and refund my deposit amount ASAP. When you guys cannt provide a simple service to a customer within time, you never have honour to claim as Hyderabad's largest broadband service.