ACT Fibernet Complaints & Reviews

I write this complaint in order to register my massive dissatisfaction against ACT’s so-called Internet Service, which is nothing but a sham – and also to warn potential buyers against purchasing this fraudulent service.

The following are my Details:
TICKET NUMBER: 3321574| ACCOUNT NUMBER: 1245179 | USER ID: 11285920

I was visited by a representative from ACT on 1st August, 2015 (Saturday); who collected from me a payment of Rs. 1700 (for the monthly connection) and all relevant documents.

After this, on 3rd August, I was contacted by the Vendor who called me in the midst of my Office hours and I had to leave my work and come home to ensure that the Connection is fixed. He, however, after almost an hour informed me that there was some technical issue with the server box in my area (1st ‘N’ Block, Rajajinagar) and hence, the Connection could not be made on that day.

I called up the ACT representative immediately; complained as to why he had taken money and documents from me when he should have known that the connection could not be established in my area due to the technical error; and told him to send someone on 8th August 2015 (Saturday) for fixing my Connection. He confirmed the same and also said that the technical problem will be rectified by then.

However, on the said Saturday, the same representative who looked so helpful while collecting the money had blocked my Number after I tried calling him. He blatantly lied to me that someone will be coming to fix the Connection; whereas on being contacted, the same person said that he is on Leave that day. Subsequently, after registering a Complaint (No. [protected]) the next day, i.e. Sunday; I was informed that the connection will be activated by Wednesday.

On 11th August 2015 (Tuesday), I was visited by the Cable–laying person from ACT who informed me that the Engineer would call me the following day and activate my connection. However, on being contacted, I received no response from the Manager as well as Representative, whom I had called from another number (as my own number had been blocked by him – in all violation of professional/ moral ethics). On 13th August (Thursday), I finally could contact the ACT Engineer – but was very shocked to know that the technical issue in my area had not been resolved at all – and on being asked as to how much it would take to resolve it, I received a very light response from the ACT Engineer – “We don’t know Sir… We will see…”

This is tantamount to Fraud on the part of ACT, wherein the Company has not given me the promised Internet Service even after collecting all documents as well as the payment from me. ACT had also been extremely unprofessional in failing to inform me that there were technical problems, because of which the Connection could not be established.

I am contemplating taking legal action against ACT for fraud as well as mental harassment.

I have taken Act fibernet connection believing that this is the best provider in Hyderabad. Few days post new connection went very well as if this is the only provider with 99.99% uptime. As months passed by, every month my connection is getting deactivated for atleast 2-3 days and none of their technical representative cares to call even. I am truely fed up with their services . I appeal them either to give my amount for the downtime days on prorata basis back and also would not recommend to go for ACT. I am having a horrible experience with this provider. Moreover I fail to understand how cum a customer care number be prompted with a message " this customer is busy at the moment".Pathetic..Have a done great mistake choosing ACT. S R Pradhan [protected]

We have been a loyal customer to Beam Fibre from past 5 years . After they their name to ACT Fibernet, service levels dropped drastically. From last 3 months, I am facing network issues with them. Every alternate day internet is not working and i am really frustrated with their customer support. They mention the technician will attend in 24 hrs but no one will come till 2 - 3 days. We have paid ACT Fibernet for One Year subscription and now I am really helpless. We are suffering lot of business loss and moreover trauma. I request you to kindly take this complaint on top priority and ask them to refund our amount.

Please think many times before you decide to go for ACT Broadband. Their overall service quality and customer support channel is pathetic and also unethical to say in a nutshell. When I called them for a new connection a representative came and collected a check for INR 19, 152 and supporting documents for 1 year subscription for 50MBPS. I waited for 3 days and there was no information about the connection. I tried calling the sales person and also called their customer care center and logged a ticket. Even after this, there was no response for next 2 days and then I decided to cancel my connection request. I called their customer care center informing about this and asking them to return my check and also the documents. I also sent SMS to the sales person asking him to return the check and also logged a complaint through their website for the same. Again I called the customer care center (after couple of days) and they again logged another ticket for this to cancel and return the check. After this, there is no response from them for 1 week and the check and other documents were not returned. After again few days, I received call from their service engineers that they are coming for connection and I told them that I have already taken another connection and I also already cancelled the new connection request with ACT.
The interesting part now, is that after almost 1 week after all these, ACT folks had suddenly deposited my check for collection (without providing connection) and thankfully, since I had already made a stop payment request to my bank, the payment got stopped.
It is really surprising that these kind of cheaters are in the established broadband market and not sure how they are getting along with this kind of methods.
Regards,
Sriram

Beam internet customer service is the pathetic one.

they changed my wi-fi router ID and now i am unable to connect. when i call them, they create the ticket number, some one calls after 24 hours, disconnects the call in between without solving the issue, and then again asks for me to wait for next 24 hours. this is highly unprofessional and not tolerable in this era of competition.
this attitude is not going to work.

there is no direct availability of the technical person. the first interface is a non-technical person whose job is simply give you the ticket number.

sincere advice never ever go for beam. they are very unprofessional and customer unfriendly ISP.

Some of the features are taken away (such as utilization breakup on daily basis, which was available earlier at the click of a button). I doubt the utilization is manipulated by ACT. Customer Care speak only based on Script. Despite repeated request, do not provide escalation contact. No nodal officer or higher authority details available....

Dear Team, I am Raviteja from Hyderabad.I have taken a new Internet connection of ACT-Fibernet(ACT broadband/Beam Broadband) and paid money for 6 months at a time on the promise that connection will be activated within 2 days but it was delayed for morethan a week by just saying something and postponing. I have wasted my money calling to customercare several times. Finally i was vexed with all the stuff and asked for cancellation of connection and money refund.But again i am hearing different answers from customercare and few guys took a step ahead and trying to threaten me by saying that your money will be coming back in 3 months and it will surely get delayed.They are just forcing me to continue back with their service eventhough i was not at all interested. Please help me to get my money back as soon as possible and take action on concerned team

Hello,

I am using ACT Broadband and i am always facing the dis-connectivity issue in my area Marathahalli, Bangalore. I have called to customer care no [protected] which is still not toll free since 2 years of service in Bangalore and regarding my issue i have mailed to their all higher authority like Nodal Office, Appellate authority, Helpdesk and Customer Team but still these people are playing this customer and with me....

Request no. [protected] User Id : 10960779 I have made request for refund and was told that refund will be issued by NEFT transfer in 7 days. I even received sms on 5 th August saying issue resolved.I have made multiple call to Customer care at[protected] and even mailed with banks passbook copy to show that no such NEFT transfer is reflecting in my Bank account. I am not even getting any responce inspite of sending multiple mails to "[protected]@acttv.in" Please see that some effort is put to resolve the issue as I see no responce from act broadband. I had to approach this site as there is no response from Act broadband inspite of contacting them on their official customer care phone no. as well as mail id. Hope that atleast complaining in this forum helps

Hi I'm getting disconnected very often from ACT BB, I'm located at Velachery, Chennai. For the past 1 month I'm facing this problem twice to thrice in a week time and because of this I have spent reporting the problem more than 40 times call to the customer care (including the senior executive) and the problem is not yet fixed and even if its sorted it reoccurs the next day. I'm fully disappointed with the onsite network engineer services and the quality of the cable given at my locality is very worst. I guess its the reason for subsequent failures even after fixing the cable wire cut. Senior executive said the failue might be due to severe rain and thunders, you should provide a good quality cables to stand against those natural things. Please do not blame the nature for this. Kindly sort out the problem in 4 hours, if you cannot just do it please terminate my connection and give me full refund for past 2 months. Complaint number: [protected] Thanks Abdul

Shifting of connection not happened even after a week fromt he requested date. When I called to their customer care number[protected], they will take the details and if I ask for connecting me to next level, the call will never get connected. I was not using the Inernet connectivity for the last 10 days, they are not ready to shift the connection as well. I would prefer cancelling this broadband connection. The connectivity also poor for the last 3 to 4 months. Frequently losing connection. Atleast twice in a week, each time 1 day. My broadbank Account no: 121365 Act fibre: I was using internet connection till 30/7/2015. I paid deposit also. So, Cancel my broad band connection and refund my deposit amount ASAP. When you guys cannt provide a simple service to a customer within time, you never have honour to claim as Hyderabad's largest broadband service.

We've been using Beam for quite some time now with the 15 mbps plan. The internet connection can be really finicky and half the time there is no internet access. When there is internet access, the speed is all over the place but never as high as it should be. So we decided to upgrade the speed. But with the new plans from ACT, the next choice was no less than 100 mbps. Although it is quite expensive, we decided to give it a shot. We paid for it and everything, but it took nearly a month to get activated. When it actually did get activated, 10 days of the billing month were already gone. As if that isn't enough, the speed is barely 30 mbps every time I run a speed test. We pay for 100 mbps and get just 30? if the speed isn't resolved, we wouldn't even get a refund. And there's still the problem of no internet access half the time.

User ID: 1246469 Venkatesh (Mobile No. [protected]) from ACT called me for ACT Internet service. He communicated to me that he will get me a new connection within 3 – 4 days on 02/08/2015. He took an appointment on 03/08/2015 at 12:00 PM; he never turned up and didn’t receive my calls. Later in the evening, he called me and he told me that he was busy and he will come on 04/08/2015. He came and collected the documents after an hour from the appointment and ensured that he will get me a new connection within 3 – 4 days within in my availability time. I gave him my availability time i.e. before 2 PM. I got a call on 04/08 for installation and I gave them an appointment at 12:00 PM on 05/08, no one came for installation. I called helpdesk and raised a complaint for not coming and the response of helpdesk is, “we still have time to install and they will pass the information to sales team.” I said to them, “If you have a time why to take an appointment and waste my time. If you are not able to come why can’t you communicate?” I also communicated to them my availability time. No one came on the next day i.e. 06/08. I spoke to helpdesk, they communicated that they will pass the information to sales team and they will raise a complaint. I spoke to Venkatesh, the representative who collected money and he told me that he will get it installed on 07/08 before 2:00 PM. I called at 12:30 PM as a reminder to Venkatesh, he told, he will talk to his technical team. No one turned up, I started calling him from 1:30 PM and he didn’t receive my calls and he didn’t respond to my calls and messages. Later I spoke to helpdesk at 2:15 PM, they are saying that they will come and install today, I asked them how will you install, when I am not available at my place after my availability time. The lady also responded that they still have a time to respond the complaint I raised. She is trying to say today is the day to install after my availability time and she is also saying, they still have a time to respond to the complaint I raised, it is 3 days from the complaint date. Also they are not ready to refund my money immediately; it will take 15 – 20 days to refund as per their own policy after their failure. ACT team bluffs and misleads people with wrong communication and they don’t keep the appointment. There is a lack of communication between the sales team, helpdesk and technical team. Due to the delay from these people, I have to get other service for a short time, an extra expense. They created their own procedure for re-fund as well. They want money immediately and they don’t give back others money when they failed to do the service. Be careful with Venkatesh (Mobile No. [protected]), he don’t even respond to your calls once you pay him. He is bluffing and cheating people by misguiding with wrong information.

ACT broadband has the worst help desk team, they never respond to the customer queries and complains.To contact them you have to wait for minimum of 10 minutes to talk to them on call and then they will say that they have escalated the issue but they do not provide any contact of concerned person so you end up disconnecting the call and issue unresolve. I am not able to access the internet since a long time. I called on customer care number, sent mail, i tried evry thing but my issue has not been resolved. I am facing this issue evry now and then. within last 20-25 days i am facing the problem twice or thrice. Last month for approximately 5 days i could not access the internet because it took lot of time for them to check and resolve the issue. I reopened the ticket twice and thrice then 6th day they resolve the issue. This weekend again similar kind of issue appeared and till now no response or resolution from customer casre. Your service Sucks. I would like to inform you that i am not going to pay any bill and if you are not willing to resolve the issue permanently then i would suggest you to please go ahead and disconnect my connection, because why should i pay for a service which i am not getting correctly.My plan is 30mbps but i hardly get the speed of more than 1 or 2 mbps. customer number: 11224370 account number:1201062 Regards Mritunjay Kumar mob:+ 91 [protected]

Hi Team, I am not able to access the internet. I called on customer care number, sent mail, i tried evry thing but my issue has not been resolved. I am facing this issue evry now and then. within last 20-25 days i am facing the problem twice or thrice. Last month for approximately 5 days i could not access the internet because it took lot of time for them to check and resolve the issue. I reopened the ticket twice and thrice then 6th day they resolve the issue. This weekend again similar kind of issue appeared and till now no response or resolution from customer care. Your service Sucks. I would like to inform you that i am not going to pay any bill and if you are not willing to resolve the issue permanently then i would suggest you to please go ahead and disconnect my connection, because why should i pay for a service which i am not getting correctly.My plan is 30mbps but i hardly get the speed of more than 1 or 2 mbps. customer number: 11224370 account number:1201062 Regards Mritunjay Kumar mob:+ 91 [protected]

I’m the current active customer of Beam Internet.

Beam Internet – WORST SERVICE.

They did not installed the new internet connection for a week now.

If something goes wrong and you need some service from Beam Internet, then you’re gone. They’ll take 1 week of time to fix your issues.

Better go for Airtel (who can provide better service) !

I used to call them every day and each day the answer from them is “Please give us 24 hours of time, we’ll fix it”.
I spoke to supervisors of Beam Internet, even they’ve promised saying issue will be resolved in 24 hours, but nothing got resolved.

I requested them to give the money back, then they said they cannot give the money back too.

So friends, think about it before you opt for beam internet.

had applied for a fibernet connection 15 days before after collecting 1700rs and now you guys call me and say you will not be able to because of some odd reasons. I never expected such a cheap company like this. I want some sort of compensation or my connection restored with a goodwill for wasting my time and money on this till date..

My customer ID : 11133546. On 24th July, while making the payment to my above customer ID, I accidently typed in wrong customer ID ( Cust ID: 1133549 - Prabhakaran ) and made the payment of Rs 1196.00. However, on the same date, I called up ACT customer Care, and logged in my complaint (Complaint ID: [protected] ) to get the money refunded. On the same date (24th July ), I also made the correct payment to resume my services. On 31st July, the complaint was closed without my consent and hence Spoke to Shashank regarding the same, and the reopened the Incident. Then they informed me to send an email to Raghavendra and Shashank which I did on the same date. Its been more than a week now, and I have not got any response from any one regarding the same. I am very disappointed with this. I am expecting a positive response from the team regarding the same. Kindly update me, if I will get my money back or not

Hello, Myself Vijay Kumar Uppari (Account No: 701687). Subject: Reagarding transfer the Internet connection from KPHB ROAD NO 3 to KPHB ROAD NO 2 (HYDRABAD) I have raised the ticket on 1st Aug 2015 (approximately 9:30 AM) and on the same day i have shifted the house. And on the same day at 1:30 PM one ACT person come to home (i dont know corresponding person name) and collected my documents (Id proof, address proof and 1 photo) and saidi will come with in 1 hour, but still i didnt get any call or responce from that person. And on 1st Aug onwards every i called ACT customer care (minimum 3 times) they said we are arranging feedback call from technical team, but still i dont receive any call from any peole. I have escalated to high level persons (persons names are MAHESH AND AJAY).They also helpless. I am really frustrated and writing this email.. Please do favoiur on this request. If you are not doing anything please tell me, i will close the ticket and choose another internet connection. Approximately i have talked to ACT customer care 100 minuts and above. This is waste of my money and time. If you need any further details please check my rasied ticket call data. Then easily you can understand my situation. Please think in the customer angle. Please give reply to my email ASAP. Thanks Vijay kumar Uppari

I have taken the beam connection and paid the entire amount for one month subscription . Even after 4 days connection Is not given. Contacted customer care banjarahills Hyderabad. But all in vain. The technician who visited my home for arranging cable is not picking up the phone. Now iam taking this matter with honorable consumer forum. Praveen [protected]