[Resolved]  ACT Fibernet — ACT broadband 6M + 1M plan

Address: 560016

Website: portal.acttv.in

This is Jayakumar from Bangalore. I have taken ACT broadband 6M + 1M plan (Account Number is[protected] & Userid is[protected] last year. It got renewed on 1st December 2015 for another 6M + 1M plan by adjusting the balance on my account. Ideally the plan term should end only on 30th June 2016. But starting from 1st June 2016 onwards, I was getting sms/mail alerts that the new plan is started and my payment is due; please pay the payment for an uninterrupted service. I keep on sending mails and called customer care and came to know that the extra 1 month offer is not given to my plan and it’s a mistake from their side. I raised a complaint on this (Ticket No:[protected]), but there was no action on their side so far. Today my Broadband service has been disconnected.

I am really disappointed with the kind of service ACT is providing. I have sent about 20 mails to their customer care and at least 5 times talked to them for the same issue. None of the mails got response on time. But I keep on getting sms alerts about my dues. They have not provided any solution for their mistake so far and still my connection is not restored. How am I responsible for their mistake and how can they discontinue my connection before the end of term period for which I paid whole amount in advance?

Regards,
Jayakumar