ACT Fibernet Complaints & Reviews

My name is shamseer with UID:11412529. You may read the details regarding my issue in the below link which i posted in comsumercomplaint forum on 29th april.
https://www.consumercomplaints.in/act-fibernet-act-fibrenet-chennai-c1276117 On making numerous calls, the executive came and collected the documents on 30th may. Post that, i got two sms stating your account is activated and ebill generated. Below is the screen shot attached....

My act a/c number is 1496970.
I applied for a new connection on 26th may 2016 by making the required payments. It was promised that the connection will be activated by 30th may.
Its more than 10 days and till now the connection has not been activated. The person who took my application is dipankar, with act employee id 18382. I have called him several times regarding the issue. But of no use.
Engineer in charge of my...

Hi, I have tried to pay the due amount of my broadband connection on 10th May, 16. First payment was failed as I paid through mVisa option which Act Fiber portal had. But amount has been debited and never credit neither to my broadband account nor bank account. I have been calling customer care almost 3-4 times a week and seems no one is interested to resolve this issue. Am really bored of explaining my situation to everyone in customer care...

Iam vikash Bhorale. Iam using Beam since last 3 years. and nowdays iam experiance to worst service. I daily call them and they ask 24hrs time. it has been 11 days but still my issue is not resolved.And their CC is not toll free daily iam wasting 50rs on call.but still i had not got any resolution.
Excutive like Pratap, Saurab, Ali, Manikanth all are waste things sitting their. and they home excutive Mahendra is too rubbish and senseless...

I have taken the ACT fibernet connection in may month ie., on 19/5/2016. The connection i have taken is 650 plan @ 10 Mbps speed, which i never got. Instead my 50 GB was shown utilised till 29/05/2016, which is ridiculous, as i use net only for 3-4 hours daily.This is completly insane because i have been daily complaining to customer speaking to them on Mobile daily for 30 - 45 mins, wasting my money. 1st 650 p.m. plus this additional 150,...

I am facing frequent internet disconnection from last 3 months with ACT Fibernet. I have raised a lot of complaints with customer care and there is no permanent solution for my issue. The team who are working are least bother about us and they are not responding properly.

I spoken with senior person Sirish(Supervisor for customer care), He says from next time on wards you will not get any issues and provide a permanent solution.br...

Account No.[protected]
Name: R Anuradha

I am facing frequent internet disconnection from day 1 with ACT Fibernet. I have raised a lot of complaints with customer care and there is no permanent solution for my issue. The team who are working are least bother about us and they are not responding properly.

Because of this issue, I have lost income of more than 3 lakhs and also more valuable projects. I...

Dear sir,
I changed from reliance to act fibrenet internet because of the compulsion of act fibernet as the local vendor had sold it to act. I told them very clearly that i work from home and cannot afford to miss the internet. They promised me that the internet will be back next day evening. I started recording their commitment over the phone as i did not trust these people. They made me wait for 3 days and i could not work from...

Our broadband connection was not working since 29th afternoon. I had tried calling on tollfree [protected] but the number was not working. I tried calling on[protected] also, it was ringing, but no one attended the call. Yesterday morning, i called and registered a complaint number [protected]. I was assured solution within 24 hours. Till now, i have not received any response from act team or any service person. Request you to kindly...

Dear Sir, I have availed ACT Fibernet services from May-2015 till May-2016. This month I have switched to other provider and raised a request for disconnection with ACT. BUT, today, I have received a invoice due from ACT for service fee for next 6 months. This is unfair. Why should I pay the service charges for next 6 months, when I have requested for disconnection already? No one from ACT has approached me before generating INVOICE for next...

I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them...

Dear Sir I regret to say the very poor services towards customers at Mogalrajpuram, Vijayawada (A.P) Though I have requested the concerned staff ib the chair for Confiration on[protected] at 11.38 matter of 5-10 minutes of work they doesnot cares inthat seat chats with their collegues on third day I have been to Mogalrajpuram office i.e.on[protected] concerned lady in the chiar bluffs that service engineer on rest yesterday but latter I enquired...

I am a medical transcriptor from home, it is an online job one can think how much net support can be expected for an online job work home based. Last week, i have suffered a lot due to net unavailability. When i called the customer care[protected]. It was kept busy tone or engage tone. It is not a new thing as i have noticed and might all the customer know that whenever actfiber company have server or technical problem. They will keep...

Act, beam telecom is one of the worst internet service provider who steals your confidential information on your computer. I would like to complaint about the same with higher official who screws them up or controls them to protect the consumers. They are very bad in their service. They hack the system and information.

When i try to develop a confidential project, they are stealing the data and trying to black mail by controlling...

Hello Act group,


I need my complete data usage details.

Account ID : [protected]

I'm using 100 Mbps plan I get 200 Gb, whole 200 Gb exhausted with 15 days o[censored]sage, that means you people calculating both upload and download data.

I feel something fishy is going on here, because yesterday (27/05/2015) I have reset my FUP due to some urgent file download I have paid 234...

There has been no internet connection for me since 2 weeks. When i call the act fibre customer care, the say the same thing over and over again "please give us 48 hours.. We understand.. There was fibre cut issue in your area.. Sorry fo inconvenience.." blah blah blah!! What is the problem!! For 2 weeks?? What are they digging?? A tunnel into china?? No other internet provider takes this much time to solve a problem!!

The...

I along with 4 colleague have been using beam services for the last 3 and half years .The account was registered with the name of one of our colleague who shifted to Pune and now we want to change the account holder name with other colleague name i.e. in the same location and same address. When I called to the customer care they are saying I need to pay installation charges again and need to take a new connection at the same address and for...

I have an act fibernate connection and yesterday it went down. I called the customer care, they kept on telling, "we are looking into the issue". It's one day and we do not have the connection. We use this connection heavily. They are not acting on this issue.

We need this connection for lots of work and when this gets down, we get issues completing our work stuffs....

#actfibernet one of the worst internet service provider, i regret to take this network... My internet at home is not working from 19th may, when contacted (Btw customer support is not 24/7) on 20th may morning 8am they said 24hrs, same evening was heavy storm and in my area manikonda, there was power cut till 22nd may, i understand there can be some wire disconnect bcoz of storm and this may take some time to fix (But will it take 6days or...

I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them on...