ACT Fibernet Complaints & Reviews

Tough the issue is resolved now after 35 hours of waiting&after wasting my 255/- rupees balance on their customer support's heavy call rate(while calling to complain&getting no response with the issue again&again) I would say a really worst&slow customer support they work like the most irresponsible human beings on earth.very disappointed.

My internet is not working for last 1 day from 01.07.16 and there is no customer care to respond my calls. customer care line is busy. My bill is Rs. 1200+ every month. I request to compensate the loss of work and days in internet in bill. Last time they assured me that customer service would be taken care but no improvement. Request to register a complaint on this. I need refund if money, installation and loss of business.

There was a problem with my internet connection 2 days ago for 6 days. I called act customer support but no appropriate response was given.
Finally i posted my complain here. Later that day, they sent a technician and he finally fixed the problem.
He that it was a loose wire connection. After that the internet was fine until today.
Today I'm experiencing the same problem again.
Kindly, send the technicain again to take a look here.
User id:[protected]

Act fibrenet is doing fraud in the name of fup reset. hence i stopped resetting fup and carefully using 70 gb of given data. but to my surprise it has exhausted within 25 days in last month. i was shocked to see my fup has reached when i can say i hardly used 30 gb. i called customer care and the stupid guy said to me that i only have used as if he is monitoring my internet usage through the back of the window. it was too annoying.
I waited another 5 days so that in next month the fup will automatically reset which is on 1st of every month. but again to my surprise it was never reset until the evening of the 1st of the month. it was a horrible experience. my scheduled worked was affected and it costed me a lot of money. this customer care people are useless. i am going to disconnect act fibrenet and will go for local isp. at least they provide uninterrupted service unlike act.

We have had continuous problems since we took this connection in February this year. As our business is entirely dependent on connectivity. Poor quality of service from ACT has caused us significant loss of business. During down times none of their numbers are answered nor are any emails or sms responded to. They have a cavalier attitude to customer service and are only in business to make money without provide the promised services to their customers. We would like to sue them for contingent damages for loss of business.

From last one week i.e, on 26th June 2016 iam not getting the internet i gave 5 complaints till now, to the provider but the issue was not solved.When i call them every time they keep on saying that please give us 24 hours time.whem iam calling to the customer service guys i have to wait for 15 to 20 mins on call. All my works are stopped due to these guys and in additional extra Phone bill and waste of my valuable time.

My ACT Fiber Account number is. : [protected]

Dear bexxar act company, (See how many tickets i have been registered)

From 23rd may i have complained that there is a problem and network not available. My family have called the call center many times i think they have spend more than 1000rs on my calls only. Every-time a new ticket is registered. Are customers looking like fools.


Account number is[protected]

Ticket no:[protected] 23 may
Ticket no:[protected] 25 may
Ticket no:[protected] 27 may
Ticket no:[protected] 01 june
Ticket no:[protected] 01 june

Added few more tickets.

Ticket no:[protected] 07 june
Ticket no:[protected] 13 june
Ticket no:[protected] 18 june
Ticket no:[protected] 24 june


I am outside station and i was seeing to talk to my family daily. Because of this act i am not able to have video calls to them and spending my money to call india from outside country.

Fyi, i have already mailed and paid last amount full amount. And given alternate numbers many times to reach my home but no one ever showed off.


Regards,
Prabhakar

It has been 7 days since act broadband has taken a cheque for 9653/- for a new connection. So far, not a second of internet has been available. Taking monies in advance and not providing the service that the payment has been made amounts to fraud and cheating under section 420. Companies like this should be made accountable for their actions.

Taking an internet connection for the purpose of business means that there is a certain level of efficiency and reliability that is expected. This is the most terrible service so far i have experienced. If the connection is not up in the next 48 hours, i am happy to file legal proceedings against act internet for cheating and fraud. Fix your issues now or deal with the repercussions on social media and other platforms.

I'm a dedicated customer of Beam cable for many years and last month I renewed my connection for one year by paying Rs 12000 . For the past 2 months everyday my connection is snapped and after multiple compliants they will take a day or so to rectify the problem, with the promise the server problem at their end will be resolved permanantly and I won't face such problems again. But yet again very next day I'll face the same problem, while...

I am facing an issue with act fibernet since past 6 months. My monthly fup is 50 gb, every month around 10 to 15 days it says my fup has crossed, please reset your fup. At first i thought than may be at my home they might be downloading and finishing the fup, but every month its a same issue then i finally took to act customer service and spoke to them regarding the issue last month and i asked the details about my usage and i told them than if any foul play is happening with my fup i will be filing an fir or will go to consumer court. Then finally they told that there is a mismatch in their calculation and they promised me that they will be provide me 20 gb of data. So my current month fup was reset to 70 gb. To my shock this month fup which is 70gb has been crossed nearly 15 to 17 days of time. This time i am sure that i have not used that much of data. Now they have shared my excel which gives daily break up. I am surprised the sheet has many records of download with same amount of duration in more than 10 days, and i have 4 mobiles at home which they access. But the data says every day same ip.

I am going to file an fir with this data breakup

I was being forced to file a petition here, as the act fibernet team didn't respond to the mails as well as the complaints registered over phone. Moreover they are closing the complaint tickets without the consent or without even intimating the complainant about it.
Problem :
I have a 125 gb fup limit which in my act fibernet account, for the past few months the fup was expiring in as soon as 15 days, i don't know why. Lately, inspite of zero usage i was charged 15gb of data from my fup, that is when i got suspicious and shared my doubt with the fellow facebook group members of spread the word hyderabad. To my surprise am not alone, hundreds of customers are facing the same issue from almost an year. Our data which we pay for is being stolen from us / the company is cheating us by giving false fup readings. We need the bill to be transparent and give in detail about the usage and why the issue is being raised by hundred's of customers.

See petition here : https://www.change.org/p/atria-convergence-technologies-pvt-ltd-explain-expiring...⇄

Registered mobile nos [protected] & [protected], have act fibre net connections.
Ince the last 5 days there is no internet after calling customer care 27 times we got the same reply "it will take 24 hours" for restoring connectivity.

Just got internet only on one connection, i am submitting this complaint in a hurry as i do not know when the internet will get cut off.
We pay bills regularly right on time.
This company is fraudulent
Kindly help!
S. Vazir

Hi All,

Am facing very slow internet connection during surf, not sure what is the problem. its really worst on day by day. Not sure have utilized 75+20 GB in a month, mean 20GB which i've been notified that has been added into my current bill cycle as a extra benefit.Provide me the summary details of my usage.

Need a exact cause of the issue and want to know why am facing a slow connection, as well as provide me a detail o[censored]sage which am been utilized.

Account Number is 1480008

Do call me if you have any clarification.

I have raised internet issue with Act / beam telecom, on 22-Jun-2016 at 3PM. I per discussion with customer care, issue will be resolved in 24hr. But still my internet connection connecting issue is not resolved. Location; Pragathi nagar, Kukatpally, Hyderabad -500090.

Due to this connection issue I was loss on time and money.

Please take necessary actions.

From last one week i.e, on 16th June 2016 iam not getting the internet i gave 5 complaints till now, to the provider but the issue was not solved.When i call them every time they keep on saying that please give us 24 hours time.whem iam calling to the customer service guys i have to wait for 15 to 20 mins on call. All my works are stopped due to these guys and in additional extra Phone bill and waste of my valuable time.

My ACT Fiber Account number is:[protected]

Act fibernet may be have attractive packages and good speed of internet. Though no service. They wont care your problem they have many customers like us. But if you got any problem you will struck inbetween of business work. Now a days no one have time run behind cyber centers to just browse work. So before taking act fibernet need to think of service and its call center no one will pick your call they will take your review your complaint tocken after 15 days.

11101008 username act fibernet bangalore

Since 2 days i have no internet but still no one is to repair my net. Reason due to power fluctuations net stopped working

This is Jayakumar from Bangalore. I have taken ACT broadband 6M + 1M plan (Account Number is[protected] & Userid is[protected] last year. It got renewed on 1st December 2015 for another 6M + 1M plan by adjusting the balance on my account. Ideally the plan term should end only on 30th June 2016. But starting from 1st June 2016 onwards, I was getting sms/mail alerts that the new plan is started and my payment is due; please pay the payment...

Hi,

ACT executives have checked the feasibility twice in my locality and taken my documents and after the 2 weeks they initiate a refund process of the money taken.
1st request is refunded after 10 days.
now, 2nd refund in progress.
they assure to get the connection in 1 week and will not turn up and customer care will not receive calls.."Always busy"

I think they are expecting money off the records to get the connection (or even speed up the process)

Worst customer experience.
I had asked to get me the connection before processing the refund, they said that the refund is initiated and i need to pay the amount again to the connection immediately(claiming to provide in 2 days) If they are able to provide connection in 2 days, why do i need to pay again? as the amount is not credited to account my yet.

Hi,

There has been internet connectivity issues with act fibernet, but it has reached a worst point this month with more than 50% of the time the internet was down and the company is taking upto 7 days to resolve an issue which they used to do within 24 hours when it was beam (Act fibernet brought major share in beam). I have raised a series of complaints as [protected], [protected], [protected], [protected] etc and they were either closing the ticket without any resolution saying that the system is auto closing the ticket. How worse is the customer support process if a ticket is getting closed without any resolution. Their turnaround times for issue resolution has become worst. Which proves their lack of execution. Regarding approach-ability their customer care number was coming as "the customer your calling is busy on an other line" that is the freakish thing i have heard. Looks like they have put only 1 person in the customer support! Or else why would the call come as person is speaking to someone else. Right now this is not coming but we have to wait in line for a long time for the support executive to connect. This also shows doubt if there is a handful of people if not the only person in customer support. As i did not hear from them, and have been calling them on a daily basis, i asked the customer care executive to connect to his manager as i was really pissed with their careless attitude. I was on line for 25 minutes. Freaking 25 minutes and still the executive could not connect me to his supervisor saying that there is a long queue. I had to wait on line for that much. I have recorded this in a video and will be sharing that in the internet and will try to spread it as much as possible to create awareness of their worst customer support system and save atleast a few people from falling prey to their dubious advertisements which in my experience with them have proven to be outright wrong. I have been customer of their services since it was earlier beam. As beam customer support system was commendable, within 3 to 4 hours of raising complaint, there used to be a person at my house and the ticket would be closed within 24 hours. While all this happens, i would be well informed as to what the problem was and what they did. Ever since act, the time for technician visit went to 7 days, sometimes no technician visit happens. There is no call or proper explanation from the technician. They say there was a problem on backend and dont say what the problem is. Their system automatically closes the ticket if it is not resolved, what the hell does such a system do to help customers!! To anyone out there thinking to subscribe to act fibernet, my experience and you can read hundereds of such worst experiences on their very own act fibernet page in facbook has been one of the worst. Their technicians are ghosts you dont know if they even exist. Their customer care executives are zombies saying evertime that the issue will be resolved in 24 hours as if they were ivr. I sometimes feel sorry for their cust care executives because all they hear are complaints and all they can say is sorry, will be resolved in 24 hours. Anyways from customer standpoint it drives us crazy hearing samething and see no action. Worst of all as per me could be their management as they seems not to care and may be looking only at earning and not on customer satisfaction. They will soon see the earnings drop and customer numbers drop because of their worst support and as giants like airtel and other are taking market share with exceptional support. At almost the same price. I only hope that act will correct themselves and provide good customer support but looking at the worst experience from people like me on the forms, it doesnt look they care and vanish like other biggies who were unable to win over customer loyalty and are now forgotten as history.

Hello, i am facing serious issues with act fibernet connection. My network is frequently disconnecting in every 5 mins or earlier. Once it gets disconnected it will take very long time to reconnect. I am really really frustrated about this issue, more over that your customer support is not able to identify this issue which i am following up with them for the past 1 week. I made totally 5 to 10 calls and every time they assured me that this issue will be taken care and will not repeat again. Even they are not updating what the issue related to?
My user id is [protected]@gmail.com