[Resolved]  ACT Fibernet — act broadband and its support team not working!!

Address:

Bangalore, Karnataka

Hi team,

This is regarding my complain i hav been trying to resolve for almost a month now!

Issue:
- my act broadband is not working.
- customer care team is not able to provide timeline and resolution
- problem statement as mentioned by cc team: technical support team cannot loacate the broaband box in my area (Yelahanka) - difficult to believe this as i am using it for more than a year now.

Status so far:
Just for 1 issue, i have been given multple ticket numbers (As mentioned below) and this has been closed wothout fixing the issue every now and then. I have been callin cc team every day and spending time to get this reopened and my issue fixed (Have spoken to more than 10 reps so far. Person named asha was the most unprofessional with her response to me).
Conversation with cc team has been extremely unpleasant for all its reasons.

They hav taken request to have the call back from team leaders thrice and i am still waiting for their call back!!! (This makes me wonder if they even have team leader/managers at all!)

No one knows to give a deadline or a fesable time on this issue closure in cc team. Each time i call, their standard answer is it will be closed in 24 hours! Everytime!

I also dont have an escalation matrix to follow to raise my complaints to higher level while i am on call. Why would i wait for a call back when i hav already waited for a week?

Please change the email id on the act mobile app and online as it does not work!! This is misleading for customers.

Also i would like to keep you informed that i have now raised this issue with national consumer board under docket number 495100. (I had informed your team 3 days back i would do this today if my issue is not sorted)

My request:
- fix the internet connection (Or disconnect it and refund all my balance money along with router fee because its your issue)
- if issue can be fixed, refund the amount that i have not used it for (Including tax value)
- compensation for the trouble you hav given me for last 2 weeks

All the ticket numbers i was given for just 1 issue:
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[protected]

To a surprise, act do not have any open ticket on this issue now!!

Redards,
D..