ACT Fibernet — ACT broadband billing issue

Address:

Bangalore, Karnataka, 560040

I have sent many emails and have called so many times to check about the billing. i was told that i am on 6+1 month subscription hence i will have to wait till this package gets over then, i can get month on month bill. i was told that they have raised request to change this to month on month bill plan every time.

I opted for the service by jan last week and as per 6+1 plan i should not be getting any bill till july end. however i have received a bill for 7k. when i called to check they told me that act is not a postpaid connection but you will have to pay in advance then use it, this was not informed to me when i opted for the connection.

Also i was told that they have renewed my 6 month plan and 7k amount is for that. i have been sending mails from last 6 months to put me on month on month postpaid bill plan and i was told that they have raised request for that same but still you go ahead and put me on 6 month plan. again this monday i was told that i will be put on month on month plan and i will be receiving a message withing 24 hours, saying this change is updated and i haven't received any such communication yet.

I am very disappointed with this kind of service. i have to sit and call and write every month for the same request.