[Resolved] ACT Fibernet — act broadband connection speed issue | |
My act user id is 11339629. I have taken this connection five year back and they installed the modem and given 30 mbps plan. After that they upgraded the plan with higher speed. Recently i found that router (Modem) which they installed doesn't support the higher speed of 75 mbps. I raised the same query with act and relationship manager which works in indira nagar bangalore.in place of providing support he was rude to me. I am paying for the plan which i haven't use from last two years. Now other act representative calling and suggesting to buy new router (Modem). I want new modem free of cost or the difference of the plans which they upgraded. Was this information helpful? | |
Jun 18, 2019 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support May 14, 2019 ACT Fibernet Customer Care's response Dear Sandeepimed, We regret the inconvenience caused. Please be assured that our team is looking into this. Regards, ACT Fibernet | |
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+91 91 2121 2121
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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