ACT Fibernet — ACT Broadband did not refund advance amount after disconnection

KartikeyaJ

Dec 29, 2022

Address:

Bangalore

ACT broadband did not refund my advance amount after the disconnection even after raising a complaint with them. Every week there would be internet outage of atleast 24hrs. Within 1 month I had lost over 10 days of internet, so disconnected. Didn't receive my 1 month advance remaining with them, also received no compensation for so much internet outage.

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Dec 30, 2022

Verified Support

Hi, please share your account number so that we can assist you.

KartikeyaJ's [Complaint's author] reply, Dec 30, 2022

Account Number: 102661306437

[email protected]

Jan 4, 2023

The behaviour is same every where.. I live in madurai...i placed my account in safe custody, when requested for reconnection, they immediately started billing, but service not provided. I raised many complaints, still no use. Finally Raised disconnection request. They closed all complaints - no refund provided, incorrect billing complaints closed.

I feel better to complain to TRAI.