[Resolved]  ACT Fibernet — act broadband - fraudulent data consumption report

Address:

560066

I have been struggling with ACT customer service for the past 2 months.

In the month of July, I had the issue of my entire data of 280 GB being consumed by mid-month although I have not made downloads/uploads to that extent. I called the customer care and an agent arrived after a week and advised me to change my Wi-fi password and mentioned that there cannot be any other investigation done.

I have changed the password for Wi-fi and realized the issue is still continuing - I had called the customer care and mentioned about specific dates having huge consumption. No one turned up to attend this issue so far although I have followed up with the customer care for more than 3-4 times. Again, I have run out of data before 15th of the month though there was never so much of download/upload done by me.

I strongly believe there must be an issue at their back-end as so much of data cannot be used up basis my usage pattern. Note: I have been using ACT for quite sometime now and facing this kind of issue only for the 2 months.

I FEEL CHEATED BY ACT FIBERNET - GETTING CHARGED FOR THE SERVICE NOT RENDERED. ON TOP OF IT, NOBODY ATTENDS TO A CRITICAL ISSUE (TICKET) RAISED FOR MORE THAN 2-3 WEEKS