[Resolved] ACT Fibernet — act broadband unable to contact customer care

Naveenkumarhp

from Bengaluru, Karnataka

Address:

560091

I am new customer for act fibre net, its been only 10days i got the connection, i am already fed-up with these guys, i have not even used 4gb of data when the monthly availability is 400gb, internet will not be available during weekends, when we raise a complaint no one will respond, when we try to contact, customer care is always busy, i was thinking is there "so many complaints on this service provider",

When we raise a ticket from app, they close without resolving, raised a complaint to nodal and appellate officer, but no use. I trying to call them to ask for disconnection, but unable to succeed.

One of the worst service provider i have even seen.

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Jul 16, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

ACT Fibernet Customer Care's response Dear Naveenkumar,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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Comments

Naveenkumarhp

from Bengaluru, Karnataka

Due to negligence of the customer representative and poor service of ACT, I have applied for cancellation of the account, its been more than 7 days (as they say 7days max it will be disconnected), still now its not done, and none of the representative called to check for reason of cancellation.

If we try to call the customer care its always busy.

Contact number : [protected]
Place : Bangalore