ACT Fibernet — ACT Broadband unavailable for past two weeks!!! FRUSTRATED!

Address:	Chennai, Tamil Nadu, 600042
Website:	www.actcorp.in

My ACT Broadband user id is 11410221. After the cyclone Vardah in Chennai, ACT sent out an email stating that their service won't be available for 4-7 days.
I waited for 1 and half weeks and tried to call their customer care. It's always busy. The customer service is extremely poor. I want my money refunded and possibly disconnect the connection. ACT doesn't have the courtesy to have the Customer care number online. My complaint ticket number is [protected]. If they charge the complete amount, i would like to sue ACT. There is no ETA at the moment from them. I cannot wait more than this.