ACT Fibernet — Act connection shifting delay | |||||
Hi, I am sagar from bangalore. I have requested act fibernet to shift my connection to new location on 31st mar 2016 (Request no [protected]). They have confirmed me on 2nd april 2016 that connections are available at my new location and they can provide me. One of their representative collected rs500 as shifting charges on 6th april 2016. I have sent my address proof to ccr. [protected]@acttv.In. So far no technician has visited my place to give connection. Several times i have called and they told me each time that the connection will be given same day by 7 pm (Seems like some standard bull reply). It's been 14 days from the day i raised request. So far no connection. I am not able to work due to this. I last my money and i am losing time too. Very bad service experience from act. Please help me get my connection immediately. Thanks, Sagar Was this information helpful? | |||||
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customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Sagar Gangula,
We are sorry for the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet
We are sorry for the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet
Dear Sagar Gangula,
The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.
Warm Regards,
ACT Fibernet
The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.
Warm Regards,
ACT Fibernet
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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This is continuation of the above concern. I am writing all the activities happened chronologically. This time I need a quick help and some professionalism .
1.I have raised ticket no. [protected] on 31st March 2016 to shift my connection.
2.On 2nd of April I have raised another ticket [protected] to remove power connection to the act box from my old house and disconnect the connection .
3. On 2nd April I got confirmation that ports are available at my new location.
4. On 5th April 2016 ticket no. [protected] resolved by disconnecting at old location. (However I am not using the internet after 1st April as I already shifted to new location.
5.On 6th April your representative collected Rs500 as shifting charges from me.
6. Till 16th April I have called the customer care several times. Every time I was promised that the same day it will be done but nobody turned up. It showed your very much unprofessional behaviour towards customer.
7. Finally on 16th evening I got the connection with lot of hassle and waiting.Meanwhile i lost my work due to no connectivity.[protected] for shifting closed.
8. On 17th April I had to raise another ticket[protected] for the invoice of month of April. For month of April I didn't have connection for 15 days due to your unprofessional service and negligence towards customer. Then you are asking me to pay for the whole month. In today world service shouldn't take more than 24 hours. You guys took your own time and customer have to pay for it? It's just cheating.
9. Ticket on billing [protected] has been closed on 18th April. When I called customer care, the person confirmed that one day's amount was waived off. I couldn't understand how your billing team was able to calculate for one day. They didn't reach out to me and closed the ticket with such a pathetic solution.
10. I called customer care again and reopened the case .I had to explain all my pain points to him. You guys are real nuts. Don't know how to give service. I didn't have the connection for 15 days. 50% of the charges should be waived off. Please have this fixed immediately. This was a delay from your end. Not my mistake. I should not be charged any late payment fee as it's a delay from your end.
Thanks,
Sagar