[Resolved]  ACT Fibernet — act customer service & billing wrong

Address:600042
Website:www.actcorp.in

I have been having act for last few years, sometime in march/april i subscribed to 6 month pack expecting a good deal with netflix. I was disappointed with the whole deal as i could not take advantage of getting netflix concession due to act red tape and sick customer service

The payment was valid till oct 31 st, i called up act customer care early oct and in one of those rare cases got to speak to their person. I asked for a downgrade of plan as the app does not provide downgrading (Which is sic). They assured that it will reflect from 1st nov and i have time till 15th nov to pay

Now on 2nd nov my act account has been suspended and the amount mentioned in the app is excess by 500 for no reason

Complained through email as it is impossible to get to customer support. They apologized for the mix up but suspended my account

Act - can you fix your customer care and billing or are you encouraging us to move to new provider?
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Dec 6, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2019
ACT Fibernet Customer Care's response
Hi Harish Kota,

Please share your contact number and city name here below. We will get in touch with you.
Complaint comments 

Comments

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit
Dear Team,

As I paid 6 months internet bill.
Kindly activate the account My account no is[protected]

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