[Resolved] ACT Fibernet — act delaying disconnection request

[Resolved] ACT Fibernet — act delaying disconnection request

A ACTDisconnection

We urgently require disconnection because we are shifting houses. There are a lot of things to keep track of while moving houses and disconnecting from the set of subscribed services is one of them. It has not been a pleasant experience trying to initiate disconnection. Communication was started on the 17th of september and even a follow up mail was sent afterwards. Even after trying to reach them via phone, they route the phone call to the disconnection team and cut our phone call. Kindly disconnect at the earliest. Account number:[protected] Was this information helpful? No (0) Yes (0)
Sep 26, 2019 Complaint marked as Resolved Deactivated on 26th of September customer support has been notified about the posted complaint. Sep 26, 2019 Updated by ACTDisconnection No update to the problem. For new readers who are just catching up, basically I have been asking ACT team for disconnection for the past one week, but it has still not been resolved. I guess their strategy is keep holding off without fixing the problem till the next month's bill is posted. Then they will say "Pay the bill then only we will fix!". Proud to have internet access from people with over 190+ IQ, but all this drama for another 1000 rupees? If you were making like few lakhs per month out of me, I would appreciate and even send some few thousands for your brilliance . High effort low return if you ask me. It's also amazing how it takes only a day to setup internet, a day for internet delays to get fixed, but 10 days and so far no fix to disconnect? Must be a really intensive process that even 190+ IQ guys are not capable to disconnect it. Keep it up ACT! I will forward this tale to entrepreneurs and new business owners who have just started their journey so that they can learn exactly what not to do in dealing with customer's urgent requests. Thank you! Regards, Disconnection Request Number: SR[protected]
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Comments

Caroline Manning

from Nellore, Andhra Pradesh

Sir you have increased my billing by Rs 100/but not informed me.. In fact it was 783/initially..then 883/now 983/Kindly inform us when you raise the amount. I cannot pay increased rates so do let me know so I can discontinue ACT fibrenet.
Thank you
Caroline harriet Manning

ACT Fibernet Customer Care's response, Sep 26, 2019

Verified Support

Dear Caroline,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet