ACT Fibernet — act fibernet - a bunch of liars
Bengaluru, Karnataka, India
AkAkansha1991 on Oct 18, 2019
We've opted for the 6 months connection with act in kormangala 6th block on 14th october, 2019. Today is 18th october and since the last 4 days the internet connectivity goes off exactly at 6.30 pm and service is resumed the next day at 9 am in the morning.
We tried to contact their useless customer support team and it feels as if they are trained to lie to their customers and nothing else. Till now i have made more than 100 calls and not even one of those gave me the correct solution. For every call, the ticket has been raised but unfortunately, they close the ticket automatically in the evening without even addressing the problem.
Not sure how these type of companies are going to survive with such a pathetic support. Such a shame to see that even the higher management of act is useless and are not doing anything to resolve it.
We've wasted close to rs. 10, 000 and would request people to not trust their bangalore services. These guys are arrogant and big time liars.
[Oct 18, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified SupportBeam Telecom / ACT Customer Care's response, Oct 23, 2019
Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name
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