[Resolved]  ACT Fibernet — act fibernet - a bunch of liars

Address:Bangalore, Karnataka, 560095
Website:www.actcorp.in

We've opted for the 6 months connection with act in kormangala 6th block on 14th october, 2019. Today is 18th october and since the last 4 days the internet connectivity goes off exactly at 6.30 pm and service is resumed the next day at 9 am in the morning.

We tried to contact their useless customer support team and it feels as if they are trained to lie to their customers and nothing else. Till now i have made more than 100 calls and not even one of those gave me the correct solution. For every call, the ticket has been raised but unfortunately, they close the ticket automatically in the evening without even addressing the problem.

Not sure how these type of companies are going to survive with such a pathetic support. Such a shame to see that even the higher management of act is useless and are not doing anything to resolve it.

We've wasted close to rs. 10, 000 and would request people to not trust their bangalore services. These guys are arrogant and big time liars.
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Nov 26, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2019
ACT Fibernet Customer Care's response
Hi Akansha,

Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name
Complaint comments 

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Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit
I have opted ACT fibrernet (A Max 500) and paid 3425 Rs online and even i can't speak to any agent and they blocked my number as well when tried again and again but confirmed if i paid when contacted an agent after waiting for 25 mins in queue I Have tried for entire day, finally they said they are waiting for account to be created and will take more than 5 days :( I am very much disappointed.. now iam not even call to customer care, it's always busy and telling to call after some time.

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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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