ACT Fibernet — act fibernet - a bunch of liars

 
2 Reviews
Bengaluru, Karnataka, India
 Akansha1991 on Oct 18, 2019
We've opted for the 6 months connection with act in kormangala 6th block on 14th october, 2019. Today is 18th october and since the last 4 days the internet connectivity goes off exactly at 6.30 pm and service is resumed the next day at 9 am in the morning.

We tried to contact their useless customer support team and it feels as if they are trained to lie to their customers and nothing else. Till now i have made more than 100 calls and not even one of those gave me the correct solution. For every call, the ticket has been raised but unfortunately, they close the ticket automatically in the evening without even addressing the problem.

Not sure how these type of companies are going to survive with such a pathetic support. Such a shame to see that even the higher management of act is useless and are not doing anything to resolve it.

We've wasted close to rs. 10, 000 and would request people to not trust their bangalore services. These guys are arrogant and big time liars.

Complaint Status


[Oct 18, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified Support
Beam Telecom / ACT Customer Care's response, Oct 23, 2019
Hi Akansha,

Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    48%
    Complaints
    2134
    Pending
    577
    Resolved
    875
    phone
    +91 80 6638 9385
    +91 40 6627 2727
    +91 80 4284 0000 [Customer Care]
    location
    New Door 49, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu, India - 600000
    ACT Fibernet - act fibernet - a bunch of liars