[Resolved] ACT Fibernet — ACT Fibernet - Act connection shifting delay

Sumit 850

from Bengaluru, Karnataka

Address:	560067
Website:	ACT.in

Hello ACT Fibernet,

I need a quick resolution for the issue I am facing since last 6 days.

1.I have raised ticket no. [protected] on 26th January 2017 to shift my connection.
2.On 27th January I got call from your customer care team that connection is feasible at new location.l was assured that someone will come on same day to collect address proof and shifting charges of rupees 500.
3. I have been following up since then, but there is no progress. I was told that within 7 days issue will be resolved.
4. Today 31st January is the 6th day and no one has approached till date.
5. I am loosing my work due to no connectivity. I need a quick resolution.

Thanks,
Sumit Kumar

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Mar 3, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Jan 31, 2017

Updated by Sumit 850 Hello ACT Fibernet,

In continuation to above issue please find my details as mentioned below.

Customer ID :[protected]
Registered complaint no : [protected].

Thanks,
Sumit Kumar

Verified Support

Jan 31, 2017

ACT Fibernet Customer Care's response Hi Sumit,

We are sorry for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet