[Resolved] ACT Fibernet — act fibernet cheats old clients - beware

khj

from Nellore, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500073
Website:	www.actcorp.in

I am a act fibernet client from almost 3 years, we renew every year for 75 mpbs and pay 16600. Now from more than a year act has changed it charges and charges only 12200 for 75 mbps and 13300 for 100 mbps and 15000 for 150 mbps but they continued to collect 16600 according to their old payment while giving me only 75 mbps from 2 years and worse they had the audacity to call and ask me to renew for the same price and did not even inform they cut prices for everyone and increased the speed.

Everyone please be very careful and check your plans. Act fibernet is a fraudulent company where they cheat and take money from old clients. Cheap and filled with frauds.

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Jul 20, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

Jun 18, 2018

Updated by khj I will not be giving my number on a public platform as I had a problem with spam calling from broadband operators with offers. Tell me the name of the escalation team manager and his number and I shall call on the recorded line!

Jun 18, 2018

Updated by khj City is Hyderabad telangana!

Jun 18, 2018

Updated by khj i spoke to your rentention team executive yadagiri who connected me to satish from billing who said the plans changed 3 years ago and accepted i was paying for the old plan meaning yearly i am paying 4600 additionally from 3 years meaning in 3 years i paid 13800 more and for what? a lower plan and a lower FUP. SCAMMING PEOPLE MUCH? Then satish from billing put me on hold without telling me and this is on the recording with me and hung up. CHEATERS. ACT FIBERNET IS ENJOYING CHEATING CLIENTS? SCAMMING PPL AND ASKING THEM TO PAY HIGHER TARIFFS AND THEN DISCONNECTING CALLS TO SAVE FACE? This will be a front page article in TOI and lets see how many old clients sue you SCAMMING THIEVES! I have proof of how much clients were paying 3 years ago in you scam and how much i payed. Will put all of it with proof in the newspaper!

Jun 18, 2018

Updated by khj They have been cheating old clients every year with higher tariffs and never updated about their new plans or downgrading packages and over charging. Check you packages, they have charged me 16600 every year from 3 years for 75 mbps and 250gb fup and my friend 12000 for the same package. 13800 RUPEES OF CHEATING IN 3 YEARS AND NOW PUT MY CALLS ON HOLD AND THE BILLING DEPARTMENT SATISH IS OVER SMARTLY PLACIGN CALL ON HOLD FOR 2 HOURS INSTEAD OF ANSWERING THE SCAM THEY DID. I have photos and screenshots of different clients on same plans with different tariffs and different FUP!

OLD CLIENT PLEASE DISCONNECT FROM THESE CHEATS, THEY ARE LOOTING YOU! ###