ACT Fibernet — act fibernet complaint

Address:

BSk First stage Bangalore

I heard act was the best service in fiber net and choosed it now i am regretting having taken it. Earlier i had bsnl for several years and if there are issues it was actioned within 2 days. I am writing this mail with a lot of pain after getting my act connection.
My connection has been affected since last thursday and no action has been taken from act time in spite of several requests.
During pandemic and work from home its very difficult to call the call center and the reply is just 24 hours. I would request your goodself to help me in
Ticket number sr[protected] has been registered. Account number is[protected] userid is[protected]. Ticket details for your reference ticket no:sr[protected].