[Resolved]  ACT Fibernet — act fibernet disconnection - they reject to payback

Address:

560098

Customer number :[protected]

Just this month we had 15 days of complete outage of act fibrenet connection. I work from home depending on this connection and my children heavily depend on this connection for their college work. Act behaved rudely at every stage and they sent 5-10 people to my house. Even after giving permission to install the box at my independent house, they kept taking time sending different person every time, nobody takes ownership and there is no way to escalate. Everybody in act supports each other and threaten me to quit the connection but they will take their own time to fix it. After 15 days of torture, discussions, arguments, and 4 days of leave to my work, they finally installed the box in neighbor's house. Act customer service representative told me to cancel anytime and they will return the unused money. I have paid annual membership. Right after they installed the box and enabled internet access, the connection again went down 2nd day and they took more than 48 hours to fix it again telling that their engineer made a mistake in connection.

We again lost connection yesterday and when i called act to cancel my membership and return the unused money, they kept changing rules now telling that nothing will be returned. I just paid rs.14, 500/- approx for annual membership 2 days back and they expect me to lose everything, but they dont care about the service availability, quality and customer service.

I request this forum to help me cancel and get me full refund of the money. I also need act to compensate my 4 days of leave and compensate for the torture the whole family went through.