[Resolved]  ACT Fibernet — ACT Fibernet Discount for power consumption of junction box

I have been ACT customer for 2 years now. I got to know that discount for fixing the junction box is Rs.100/month through one of the consumer complaints.

When I asked the same to ACT customer service agent in chat, they said it is Rs.50/month only + tax as my location in Warangal, Telangana. But in Hyderabad, discount is Rs.100/month. Customer service agent said that it is determined by their billing team.

Issue: Junction box consumes power units, and cost for unit is same across state. Then why discount is varied across districts and how it is determined? Same discount should be given irrespective of location.