ACT Fibernet Complaints & Reviews

Internet is not working for more than 5 days it's not resolved till now
I send emails many times till now no response from any side
I called a person who came for installation but the response
I pay a 6-month advance but only 10 to 15 only working
I don't know what to do

No internet for the last 15 days I am facing this issue for 3 months no proper service and no office in Sangareddy no customer care calls or connecting no one responsible I wasted my money by paying 6 months of Bill can you please refund my amount to pay for another connection as I required internet on urgent

It has been more than 3 days. The wires have been installed but the internet connection is not active. Neither has ACT installed the router. On calling the customer service, they say it would be done immediately and someone would call back. But nobody calls back. The sales person conveniently avoids my calls. Pathetic customer service

Not connecting to tv and cc cameras

Not able to login want to raise a shift request today since we are shifting tomorrow

Dear Officer,

This is to bring to your kind notice that, today my internet connection got deactivated because I raised below 2 concerns failing which I requested for disconnection of services:

1. For the past 7months I have been facing internet intermittent problem with zero battery backup(Raised almost 20+ SRs), I requested for permanent fix with at least 1-2hrs battery backup.

2. Requested atleast 2-3months waiver for the internet issues I faced, which was promised by the customer support agent and technical support team, that it will get adjusted in billing cycle. But was offered only 15days compensation.

When I requested the above points to get addressed else process disconnection then the team has selected disconnection process and deactivated my internet connection.

However, when your team selected immediate disconnection of services after communication and without any notice within 5-10mts then why removal of boxes is not done in the same time frame??

When your technical team deactivated my connection without providing permanent fix then how will I get my compensation for service disruption??

Thank you in anticipation.

Regards,
Sameer Ahmed
[protected]

There is no access to customer service inspite of paying balance. Unreachable on the phone as it cuts off call after sometime waiting in queue....

Dear Sir,
I have asked for the disconnection of the service and I am repitedly receiving calls for non payment of dues !!!

I have paid my dues and raised for disconnection. This is prepaid services and I have not obtained for the extention of services. Then why the bill is getting generated ? Even after raised the disconnection... I have Even thought paid Rs. 397.23 what the hopeless service this is ...

I am hereby requesting your support regarding this matter...!!!

The ACT FIBERNET is really not at all good for the connection for internet.. they are not at all understanding the Customer issues ...

The initial days they have asked us to pay amount for 3 to 6 months in one go then our wifi router will be free ... now they are asking the router back... I don't understand why they are lieing to there customers ... !!!

I request your support to refund my amount of Rs.397.23 and close this issue, unnecessary calls needs to be avoided from ACT Fibernet.

Pls help .

As per the above mail...

Kindly cancel my subscription permanently. This is really irritating services which I have ever took. I have got the msg for subscription cancelation .but now also I am getting calls from your company.

This is really unacceptable ...!!!

Kindly request you to do the needful on priority.

I have handed over my wifi router also ... why again it's showing outstanding balance...

No one is responding...not Even nodal officers ... pls respond.

I was using ACT fibernet connection and due to service related issues I have cancelled the subscription and raised request for refund. But the amount have not refunded fully. For the same I raised the request again and company acknowledge to pay back in full as I have surrendered the router also. But even after multiple requests no one is responding back.

The salesperson promised to provide split bills for every month on taking 3 month rental plan of ACT fibernet but he didn't do so after the installation no proper response from him. I need this split up bill for my reimbursement from the company. Y should someone cheat the customer by giving false promises..

Since 6 months I am facing problem regarding internet the wifi is not working properly and when it’s working it’s working slow facing too many issues worst network wifi doesn’t work for weeks after calling the act fiber customer care also no proper action is been taken

I purchased ACT internet plan on 4th Sep. 300MBPS plan for 6months (1 month Free).
1. I already have a Router but it is basic one. The Sales Executive and Installation guy said that we can try with the Router i have and if it is not upto the mark, I can raise a change request and instead of 1 Month Free they will give me a Free Router.

2. Also, if i am dissatisfied with the service there is a trial period within which i can cancel the plan and they reimburse the whole amount.

I am not getting proper speed. The speed i am getting is 3MBPS. Now when i asked them to provide me a Router instead of the Free Month, they are not accepting.
So, I am asking them to cancel the plan since it is only 1 day (Sep 5th), they are saying there is no option to cancel or no such thing called Trial period.

On top if it, when i asked the Customer Executive 'Shahjahan' to transfer the call to higher authority so that i can request, he is denying it and saying there is not process to cancel.

This is pure misselling by ACT

I am using ACT Fibernet since 8+ years and never had such problems. Until now.

First problem:
I needed a transfer of connection to Bangalore from a different city where I am using ACT already. Despite being a leading internet services provider, they don't have ability to transfer a cnnection between cities.

Second problem:
I raised a new connection request and paid money for 6 months advance (which amounts to 7600+). Quick and smooth payment and online verification process. No problems until the money is paid.

After payment, the connection installation went to an internal team. They contacted me and they said they are not responsible for connection at our location and transferred ticket to different internal team. This second team did not contact me until 3 days (all previous instances of Act installation) happened on the same day or early next day!

By the time second team contacted, I am not available in city for 2 weeks. Instead of holding the request, they cancelled the request and said the amount will be refunded within 7 working days. About 15+ days later, nothing is still refunded.

Third problem:
Now, after I returned, I contacted ACT and they said that easiest and quickest way to get new connection is to go through verification and payment process again. I made a mistake trusting their words and paying 7600 amount again to get a new connection.

This time, I have been promised that connection will be done next day and originally paid amount will be refunded the following day as well. But here I am. Even after 24 hours, paid Rs15000+ and still no connection.

I am wondering if I had to struggle this much for new connection itself, how worse the support would be. Lots of miscommunication between internal teams and false promises at various levels, which are not good signs for a company to sustain. Until the payment is done, the things are moving in matter of minutes. After payment is done, I had to call at least 20 times to different teams and still trying to sort out the connection.

Internet was not working from Sep 2nd, have raised SR[protected] .After multiple calls and mails to Nodal officer got information like the below
Dear Customer,

Greetings from ACT Fibernet!

With the reference to your email, we would like to confirm that as part of our network completeness, we will need to have a junction box with a live power supply at the last leg of the network.

In...

The internet is constantly being gone. And everytime I raise a complain they take atleast 2-3 days to resolve. For a person working from home that is the biggest trouble to go through. And the frequency for lost connection is a week. That's how frequently I'm having network issues. And everytime I raise a ticket, the resolution time just gets increased gradually. At first they say that they'll resolve it in next 24hrs and then later I get a new notification saying the resolution time is extended to next day. Very bad service and bad customer support. I'm not complaining just over a single instance. This is my 5th network issue in just 6months span. It's almost like I have an issue atleast once a month.

Dear Sir/Madam,

Here with Primotex Labels Pvt Ltd ordered for installation and which amount has paid through net banking to ACT Fibernet Ac No[protected], amount of Rs. 5027/- on 25th January 2022 which has cancelled from your end due to non service area. After that we have got refund message on 31st January 2022 with reference No SR[protected] committed by your end to get refund by 4 working days.

As discuss held with your representative on today they said amount has refunded on 1st February 2022, but still we have not get it.

Hence, we have shared our bank statement from January to till date lot of time with customer support through mail and whatsapp. Still they have not taken any action regarding same. Every month we are raising complaint regarding same.

Hello

This is regarding the issue with the power backup - user id :[[protected]]

There is no power backup in the building for act internet. I dnt know where Act is taking power for their distribution box which is installed in our building.

But i am loosing internet when the power goes out. I need a permanent solution for this. I do have backup at my home and my router is working even power goes off. I need a power back for ACT distribution box.

Our wifi connection is not working from yesterday.Recover it as soon as.
Contact -Sivaprakash
[protected]

I have paid for 8 month plan and satisfied employees unable to provide connection with illogical reasons, now they are not responding to calls and messages for the refund amount.

CAF:[protected]

Hi Team,

I took a connection with ACT fibernet - A max 1075 plan for 6 months this August 1st. I wanted to change the plan the day i took it and got in touch with the service provider (ACT Executive) on the same day.

I was told, As the billing cycle has already started for the month of August, I was asked to wait for a month to change the plan to 40mbps where the plan would reflect from September start and...