ACT Fibernet — ACT fibernet - Inflated data usage stats and hitting my FUP limit far earlier than before | |||||
I've been with ACT Fibernet for about 16 months in Bengaluru. My data usage over the last couple of months seem to have hitting my FUP limit far earlier than before. According to their portal, I consumed more than 115 GB till 27th Dec when it’s simply not possible because my data usage has been pretty much similar for the past 16 months. I'm seeing inflated data usage and hitting my FUP limit (85 GB) by the second week. I have checked my data usage stats in their portal and found that I have used ~20 GB on 8th December and there is no way I would have used THAT MUCH DATA. So I asked the customer care to show me the data logs as my data usage is highly inflated and exaggerated, they said it’s not possible and they are not willing to share the daily summary of the usage. I’m very much convinced that ACT data usage software is dodgy with inflated data usage. I logged a complaint with the customer and see what happens. Was this information helpful? | |||||
customer support has been notified about the posted complaint. | |||||
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