[Resolved]  ACT Fibernet — act fibernet is not refunding my money

Address:

5600048

Hi, i am lakshmi chekuri and my cust id of act fibernet is[protected].
I have recharged for 6 months just 2 months back. Unfortunately i had to move my home.

I have raised a compliant that i am moving my home from rammamurthy nagar to hoodi in bangalore and requested to move the connection i have called the customer care number of times but none picked then i raised the request also but none responded and after a number of calls on the day i was changing my home i was able to reach the customer care. They took the request again closing my request. Then again none called and after few days i have called back them again and then they started taking the details again though i gave them earlier. Then on request in the complain to call back some body called back and told that in hoodi they donot have feasibility and they will refund the amount and asked me to drop an email with my account details. But in the mean time again some body called and said that they would want to check the feasibility again as somebody who checked earlier did it wrong and asked for my details again and that person never called back. I had called back to take a confirmation on this and the customer care person confirmed that there is no feasibility and asked to send the refund request.

So after that confirmation i have sent the refund request and again one more person calls me and says he would check the feasibility and an email also comes in some time saying that they cann't refund the amount as per their policy.

This means they are charging me for not using their services as they are not able to provide the connectivity.

Please help here.

Regards,
Lakshmi
[protected]