[Resolved]  ACT Fibernet — Act fibernet junction box not removed from my flat wall even after complaining several times

Address:	560068
Website:	www.actcorp.in

My a/c no.[protected]in the name of javeed p). i registered a complaint with act fibernet, bangalore, in their phone no.[protected]. to remove the junction box from my previous flat as i has relocated to some other place. even after several complaints the junction box was not removed and the present flat owner is sitting on my head to get it removed as electricity connection was taken from his house line. i registered serveral complaints to disconnect the electricity connection from the house. but no response from act fibernet. i am continuously complaining and told them to 1) disconnect electricity connction from house 2) to remove the junction box from my flat wall which is causing inconveinence to present flat owner. but, till date the junction box is not removed from the flat wall. i have made several complaints to them. i also contacted customer care several times. they simply say your complaint is being escalated to the concerned team. my complaint will be attended within 24 hrs. but, many 24hrs. have gone. my complaint is not yet resolved. i have never seen such a callous & irresponsive manner in which a customer is treated by a private internet service provider. i request you to take up my complaint with act fibernet & make them to 1) disconnect electricity connection from house 2) to remove the junction box from the flat wall which is causing inconvenience to present flat owner immediately. i hope your intervention in this matter will resolve my complaint.