ACT Fibernet — Act fibernet - no internet after chennai cyclone.

Address:	Chennai, Tamil Nadu, 600091
Website:	portal.acttv.in/web/chn/home

After the cyclone hit in chennai, act fibernet is down. I do understand that it affected severely throughout the city. My question over here is :

When all other isp can recover why act is unable to recover?
Are the act people/representatives really working to get this recovered?

When ever i call act customer care, they say madipakkam main hub is working correct and the issue is only with local hub, this is the reason why i am not getting the internet.
How long will it take for you guys to rectify the issue? Waiting for 2 complete weeks and still the same status provided by customer care representative is really annoying.
I called customer care - act 3 times, whenever i call them, they always provide false information informing me within 2 days - within 3 days - by jan 5, the issue will be resolved. All my hopes on act has gone completely.