[Resolved] ACT Fibernet — ACT Fibernet refund issue

Prashanth Hegde

from Guntur, Andhra Pradesh

Sep 26, 2021

Address:

ACT Fibernet Bangalore

Hello Consumer complaint team,

I wish to complain about ACT fibernet service. I have shifted to a new location in bangalore but there was no ACT feasibility so ACT customer care confirmed that I will be receiving a refund and recovery team will call me to collect a Router within 24 hours. Once it is collected, refund will be initiated but from past 22 days no one has called me. Below is the list of complaint # details so far. Everytime they close it without any resolution. PLEASE TAKE IMMEDIATE ACTION ON THEM AND YOU ARE MY ONLY HOPE.

SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]

Thanks and regards,

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Nov 25, 2021

Complaint marked as Resolved

For new connection they contacted within 3 hours. But for refund after around 3 months, ACT has credited the refund amount. Anyway appreciate the support of consumer complaint forum without which it wouldn't be easier. Thank you for all your help.

ACT Fibernet customer support has been notified about the posted complaint.

Sep 26, 2021

Updated by Prashanth Hegde ACT Account #[protected]. Please see the attached image where ACT customer care has already confirmed about refund and there is a negative amount. But later on no one is calling me. Its a worst service as for the new connection, they will reach out within to 2 to 3 hours but during refund, they are totally ignoring.

Verified Support

Sep 29, 2021

ACT Fibernet Customer Care's response Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team.

Sep 30, 2021

Updated by Prashanth Hegde Still not received any call back from ACT team. It's been 26 days. Every customer care agent is saying, I will get a call within 24 to 48 hours. Hope to hear from you soon.

Oct 02, 2021

Updated by Prashanth Hegde Hello ACT team,

Still no call????

You said you will arrange a callback? What's going on???

Oct 05, 2021

Updated by Prashanth Hegde Any updates? Already it's been a month and no ACT technician called or came to collect my Router.

Nov 25, 2021

Updated by Prashanth Hegde Finally ACT has credited the refund amount. Thank you.