ACT Fibernet — ACT Fibrenet Chennai.

Address:	600030
Website:	www.acttv.in

Myself shamseer from chennai. My ACT uid is 11412529. I have no complaint regarding service quality of ACT. Its perfect. Assuared bandwidth is provided alltime with literally zero downtime. Billing is accurate. Even they were so kind to to waive off my monthly rental during flood period. The thing is that they dont have a team to cordinate technical support nor a point of contact to escalate the issue to a higher authority. Only place where customer can contact is customer care which is useless. The support team will close your ticket even without calling you. My issue cropped when i want to shift my connection to a new location where ACT service exist. I called up customer care and placed a request in january 2016. Again and again called numerous time, still no one even bothered to call me back. Now its april and still my connection is not shifted. The next door building is having act and they dont have to install the first box( i dont know what they call it). Still no luck. Hoping to get the issue resolved. Regards, shamseer kammoly.