[Resolved]  ACT Fibernet — act fup

Address:

560033

Act has managed to make changes to the fup where in they cut bandwidth for uploads as well. If you keep your system overnight with a seed box. You tend to lose all your fup in a single day. The speed goes down to 512kbps where in even webpages dont load on screen properly. According to trai there has been a revision of minimum speed where in it should be 2mbps instead of 512kbps. I have lost all my fup due to this and when spoke to customer service to resolve the issue they have asked to take a better plan or pay more for flexibytes. Its a damn scam and it seems like an anti-consumer move made by act as they never had a cap for uploads. The excuse is that they have increased the fup of the existing plans. I have cancelled the connection, however i have not received any sms with regards to the cancellation. I will call them tomorrow once again to check and see if the service has been cancelled. I have been a customer of the service since 2006 or 2007.