ACT Fibernet — ACT is asking for Return of ACT's WI-FI Router which was provided as free

Address:#43, 1st Floor , 80 Feet Road HAL 3rd Stage Indiranagar (Jeevan Beema Nagar) Opp. Empire Hotel And BSNL Office Bengaluru-560038

Dear Sir/ Madam,

ACT Fibernet Account no:[protected]

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 6 Months. They have promised the speed of 100 MBPS as per plan but I used to get that speed occasionally whenever complaint raised. It adversely impacted my Work From Home. I have been blamed by my managers because of this I have moved to another Internet Service Provider as ACT Failed to provide the appropriate speed as per Plan.

And now they are demanding me to return the router since I am not using their Internet service.
ACT is referring below.
"Wi-Fi usage policy duly agreed and signed by you under the Customer Application Form (CAF) at the time of subscription of our services, you have been provided with free usage of our Wi-Fi router as long you continue to avail our internet Broadband services".

My response to above is they have not given any CAF at the time of subscription and I have not signed anything. ACT is making false agitation on me. ACT wants to proceed legally if I did not return router.
This is really pathetic.

Kindly take strict actions and penalize on ACT's Condemnatory actions.

Mob No : [protected]
+1 photos
Was this information helpful?
No (1)
Yes (27)
ACT Fibernet customer support has been notified about the posted complaint.
Complaint comments 


ACT are scammers. They told me also that I'll get the router for lifetime but after disconnection they are are asking to return it. Scamsters all of them, their customer support also and their salesmen also.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    ACT Fibernet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
    View all ACT Fibernet contact information