ACT Fibernet — ACT is asking for Return of ACT's WI-FI Router which was provided as free

Address:

#43, 1st Floor , 80 Feet Road HAL 3rd Stage Indiranagar (Jeevan Beema Nagar) Opp. Empire Hotel And BSNL Office Bengaluru-560038

Dear Sir/ Madam,

ACT Fibernet Account no:[protected]

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 6 Months. They have promised the speed of 100 MBPS as per plan but I used to get that speed occasionally whenever complaint raised. It adversely impacted my Work From Home. I have been blamed by my managers because of this I have moved to another Internet Service Provider as ACT Failed to provide the appropriate speed as per Plan.

And now they are demanding me to return the router since I am not using their Internet service.
ACT is referring below.
"Wi-Fi usage policy duly agreed and signed by you under the Customer Application Form (CAF) at the time of subscription of our services, you have been provided with free usage of our Wi-Fi router as long you continue to avail our internet Broadband services".

My response to above is they have not given any CAF at the time of subscription and I have not signed anything. ACT is making false agitation on me. ACT wants to proceed legally if I did not return router.
This is really pathetic.

Kindly take strict actions and penalize on ACT's Condemnatory actions.

Thanks
Bhargava
Mob No : [protected]