[Resolved]  ACT Fibernet — act is not resolving our shifting request

Address:

560043

Hi sir,

I would like to lodge a complaint with regards to act fibre net account[protected] shifting request we had raised on 28th march (Request id [protected]). It has been past the 7 day period that act has promised to resolve the issue within and we find that the resolution is being delayed without a proper explanation. Here are the details if the issue.

We raised the request on 28th march and submitted all the required documents by 30th march. A technician had visited our house on 1st april and left without giving any update to me. On repeated calling him multiple times that day, he mentioned he will visit the following day and did not turn up. Act team had called us and told us they require permission for installing a new switch as there is no vacancy in the current switch (4h april). This is not true. I had checked with our management and also personally checked the switch myself and saw that there is a port remaining where we can get a connection from. Since wednesday, i have been calling the act customer service team and updating them with this information. We had been repeatedly promised that a technician would visit and give the connection but noone visited and act has also not upated the details we are providing in their records. The act technician visited on 7th april, did nothing and left promising again that the connection will be given by the following day. He called up the next day to inform that it is going to take time because of "server problems" and did not even give us an eta. On the other hand, the customer service agents claim that there is no problem with the server and they need permission for a new switch.

At our end, we are not satisfied with the excuses the act team and technician have been giving for delaying the process and i find that there is a lack of transparency on your part. I would like you please register my complaint and give me tracking id for the same. I would like to see a resolution on this issue by tomorrow morning else, please refund us the money from what is left of our subscription (We had opted for 12 months subscription which gave two months free connection, so total of 14 months out of which 4 months time is still remaining).

Thank you,
Dilip