[Resolved] ACT Fibernet — act is not responding for the refund

Chandramohan Km

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka, 560061

I applied for a new ACT broad band connection, executive came in person and collected documents and 3 months advance amount. Later received a msg from ACT saying, refund is initiated due no network in our area. Jan 4th ACT taken bank details through mail, but till now amount is not been refunded. I called customer care to know status, but they are not responding properly. They say, they transfer to the concerned department, but even after i wait for 8 mins no body pick the call. This is repeated 3 times.

Refno - SR[protected]

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Jan 18, 2020

Complaint marked as Resolved

Act refunded the amount

customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,
Team ACT Fibernet

Verified Support

Jan 09, 2020

ACT Fibernet Customer Care's response We tried calling you but were unable to reach. Please share an alternate number or a preferred time to call.

Jan 18, 2020

Updated by Chandramohan Km Thank you.. My issue got resolved