Comments
My account id is 668527
Reply
Dear Valued Customer,
We apologize for the inconvenience caused, we will get in touch with you regarding your issue.
Warm Regards,
ACT Fibernet
We apologize for the inconvenience caused, we will get in touch with you regarding your issue.
Warm Regards,
ACT Fibernet
ACT called me now and told the following.
1. ACT representative told me that they need to do basic troubleshooting, while they did the same exact troubleshooting for the past 6-7 exact same complaints.(Is it necessary to do the exact same troubleshooting ?)
Also the last customercare call told me that it was browser problem on my laptop (wow!)
2. Representative visited my place and checked the router, while actually all he did was just come and tell me that the router needs to be replaced(he did not even look at the router, must have been a magician, as everytime troubleshooting was done.)
3. On the call ACT representative told me that, when i take 12 months advance plan, they will provide free router and will serve for 6 months only after which they will ask me to contact the vendor. If i opt before 2 years, they will take back the router and if i stay for 3 years, the router will be mine. He also told that all these details is mentioned in the application form.
4. I want ACT to tell me that this router problem has occurred only to me. And that they were not aware of the problem with the Linksys E900 earlier. If this is not the case, then they are deliberately providing a faulty router to every customer.
Had i known that the router wasnt a good one, i would have gone for the extra internet and buy a router myself.
1. ACT representative told me that they need to do basic troubleshooting, while they did the same exact troubleshooting for the past 6-7 exact same complaints.(Is it necessary to do the exact same troubleshooting ?)
Also the last customercare call told me that it was browser problem on my laptop (wow!)
2. Representative visited my place and checked the router, while actually all he did was just come and tell me that the router needs to be replaced(he did not even look at the router, must have been a magician, as everytime troubleshooting was done.)
3. On the call ACT representative told me that, when i take 12 months advance plan, they will provide free router and will serve for 6 months only after which they will ask me to contact the vendor. If i opt before 2 years, they will take back the router and if i stay for 3 years, the router will be mine. He also told that all these details is mentioned in the application form.
4. I want ACT to tell me that this router problem has occurred only to me. And that they were not aware of the problem with the Linksys E900 earlier. If this is not the case, then they are deliberately providing a faulty router to every customer.
Had i known that the router wasnt a good one, i would have gone for the extra internet and buy a router myself.
Dear Valued Customer,
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4525
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information