ACT Fibernet Complaints & Reviews

Firstly I'm not going to accept any apology from ACT customer team because I'm fed up of hearing their apologies every time I complained about internet connectivity problem. from past 7-8 months I have logged more than 10 complains on the internet problem and these guys takes their own time to fix the problem. Kindly take appropriate action against ACT company for taking money in advance and not providing the internet connectivity. I do not recommend ACT broadband Request ID for Problem: [protected] Request ID for connection termination: [protected]

ACT provided me a router with the connection and they claim the router to be their property for 3 years from the date of activation. From the past many months, i have been calling customer care for the same problem and providing me temporary solution instead of fixing it. Now they closed the complaint without resolving it and now are not even responding.

I am using ACT broadband from last month and its the worst internet service provider in Bangalore.I was using Hathway Internet Connection before and got frustrated with the internet service provided by them and decided to use ACT.Trust me ACT is horrible.Never think about using this internet connection.Most of the time, internet does not work and it takes 30 min to get connected to the customer care.Every day i raise 3-4 service requests...

Hi, I am Pritam from Koramangal, Bangalore. I have been facing the same technical issue multiple time which I have been assured that I would not face again. I have been without any internet for 3days repeatedly wihout any compensation. I pay for 30days internet service.

Upon calling customer care, they will keep us on hold for 10 mins and after getting through to a customer rep and completing 1 min conversation I would have spent rs25 on an average. This is a big issue from their part. They dont have a toll free number. I have to call them multiple time to get the issue fixed. I usually end up spending rs 100 on an average for fixing 1 issue and conversation time of about 4 mins. This has happend multiple times.
When I called them today they say that this is my first complaint which is not true. I had received about another 3 complaint numbers earlier but I dont have them now as i had reset my phone. I dont know if you can check or get earlier messages but if you can retrieve, you can get the complaint numbers. If you check my call history from [protected] to[protected] you will come to know how much money I have spent to get a rep on phone.

After all this and getting the issue fixed, they will just apologize on phone or sometimes they dont even do that. They dont even try or say a word of compensation for all this ruckusin any form either by bill amount reduction, extra data or increase in validity.

Dear sir/ madam I am writing this email regarding a complaint against internet proble and the rude behaviour of the beam mehdipatnam branch. My registered mobile no for beam connection is [protected], where you can get my details and complaints which I have filed. I was getting internet problem since 3-4 month, I.e atleast twice a month where their wont be internt for 8-10days. When the problem started in the first two month I never complained and the problem use to be solved with in 3-4 days with neighbours complaints. But since 2 month the problem was repeating every 2weeks and I started regisstering complaint. Their is a problem in the main switch which they are not changing it, every time they come they just unplug the wire and plug it to the other port. After 15days I got the same problem again and I registerd a conplaint on 3rd nov 15, and where they said me, the technician will come with in 24hrs . On 4th nov 15 I was calling the mehdipatnam branch (beam fiber) they were just telling me that customer will come after 2hrs then when I called them after 2hrs they said me the same thing thet he is having lunch he will come after 2hrs and when I asked him to connect me to the manager so that I can complaint about this problem, they did not connect me to the manager and they were talking rudely and unprofessionally and when I said I will complaint about this behaviour one the guy was telling " kuch b nai karsakte" what the hell how can your staff will talk in rude manners. I dont know how a reputed company is hiring illiterate people and filthy people where they are spoiling company name. I want the company to take strong against the mehdipatnam staff and I need a reply action which will be taken against them and aswell as I want the company to refund my money for the internet problem which is almost 20-24 days in total (3-4months) or add those days to my package. You can reach me on ashfaqahmed.[protected]@gmail.com/[protected]. I will be waiting for your reply. Thanks & Regards, Ahmed.

I have paid Rs2700/- for a 6 month service on October 20, 2015. But I had never got a connection as there was a service issue from ACT Fibernet side. They only raised a refund request (Ticket No : [protected]), but when I contact the customer care for the status they are not providing details and saying some back end team will connect but they never contacted me.
Today (September 4, 2015) I go the below mail saying last invoice amount is 2696/-. How could they generate an invoice for a connection that was not provided. What does this mean? Customer care was never able to answer my queries. Refund ticket is still active but they are not providing any details on when I will get it. Please help me with this.

Dear DHANUMJAYA,
Please note that your A-MAX 410 6M package with us, has been disconnected reason SERVICE ISSUE - DELAYED RESOLUTION.
Please note that your last invoice amount was Rs.2696/- and current due in your account is Rs.-4/-
It has always been our endeavour to offer the best services to you and We do hope that your disconnection is only temporary and you will join back the ACT FAMILY soon.
In case you have any feedback to our services, please fill in the feedback form on www.actcorp.in, or reply to [protected]@actcorp.com.
For more information visit
http://www.actcorp.in/

The following are my details Username : [protected]@gmail.com Account ID : [protected] Subscribed Speed / Pkg : 100 Mbps / Incredible 2499 I have been facing slow and intermittent connection since three months, you can cross check with my user details. It sure is more of a harassment from your company to have such poor customer care service. I have made multiple calls for rectification and the technician always comes up with the story of SERVER/SWITCH issue from your site. As i am paying a good hefty amount I do not bother about want issues your infrastructure has. Also there is ZERO backup as opposed to the 2 hours backup promised. To top it up tickets are closed without rectifying the issues and till takes min 3 days for the connection to be up again once its lost. Please rectify the issues on priority or it will cost you losing out on a valued customer thank you, Major RK Nirban

They have quiet fancy ADs, but their services sucks-

I regret to inform you that your services are pathetic and I will not recommend your poor service to any one.

Absolutely bad, uncourteous service.

I made the full payment of 1270 INR on Saturday 24th Oct 2015 to Umesh ([protected]) from ACT (CF[protected] & got the verification the next day User ID:1309714 who doesn't even response to my call.

I haven't yet received any information nor has any installation has happend till date

As of 31st October 2015, I raised an issue with ACT customer care using the contact number[protected]. I wanted to disconnect the existing service so that I do not get billed for another month. The first request call placed on 12:50 pm was disconnected without any verbal reason after I mentioned that I want to discontinue. The second call was received with a 10 minute delay and the person on phone assured that their executive will call back within 24 hours and did not provide any service ID. As of November 1st 10:00PM I am yet to receive their call and since I don't have any service ID, no proof that I raised a disconnect request. All I have is a call log in my mobile phone which lasted a total of 20 minutes.

The usage details displayed in the Account details of the consumers of Act fibernet/broadband is highly inflated and exaggerated. they are not willing to share the daily summary of the usage and do not heed to the request of the consumers but force the consumers to pay the bill for days when the internet is out of order. the daily summary of the usage should be made mandatory and should be to the satisfaction of the consumers.

I had act fiber, recently bean in habsiguda since 3 years.
After i moved to uppal (Peerzadiguda), they said they cannot provide internet as there are no ports available.
They would need install bonu, a box which they took permission too.
Even till 1year nothing happened.
Got a msg on cell to go for reconnection, when contacted, they said box needs to be installed. I said i had given permission earlier already. Technical team doesnt have any idea of the previuos case logs. No info is given to them.
So the tecnical person gets the box, cable, since i had another isp, i told them to give me some time.
It took almost a month to get the other box removed, after that when contacted act, there was no response.
They say, they would get back in 24hrs, but nothing happens.
Finally, i went to the office in nancharam, they said the port that was available was given to someone else.
This is very irritating to know that that a customer is waiting since more than a year, is not given the connection twice when there was

The incharge in nancharam says when the tech came i didn go for it, so they gave the connection to someone else. I was like what the hell..

My internet speed has been reduced to 500Kbps and when I called customer service they told me that I have reached my FUP limit of 50GB (they said I have consumed 60.1 GB and the ACT Portal showed the same). It doesn't make sense, can anyone believe that the extra 10GB was consumed on a slow speed (500Kbps)?
Anyway I called up the customer care on 27-Oct-2015 around 10 PM. Customer care team were not able to give me a day wise break-up(I don't understand why?) and logged a complaint stating that their team will get back to me in 24 business hours. Its been more than 16 business hours and I am sitting on a connection that is terribly slow, with no response to my complaint. I am totally dis-satisfied with this ir-responsible behaviour from ACT. My Complaint number: [protected]. Account Id - 203504.
Process - If the customer care executive have transferred the call to ACT representative, this issue would have been resolved in a matter of minutes and ACT would have had one happy customer. I don't understand why this big hungama?
And I have to also add this, this exact same issue occured an year back and the CC executive, then wisely transferred the call to ACT team who identified a bug on their end and resolved it immediately (they reset the FUP). Why not follow the same approach now?

I've applied for connection on 24th April 2015 for 6 months, but the connection got activated in the 2nd week of June, 2015 due to issue from ACT Fibernet end. Their engineer has visited my house more than 10 times to resolve and finally we could use the services during June, 2015 second week. And at that time they have promised that billing cycle shall start from the date o[censored]sage on wards. Since 1st week of October, 2015 I get calls and SMS from the company to pay the bill, when registered for a complaint for waive off for non usage (due to issue from ACT fibernet end) in customer care on 7th October 2015 . Since then I've to follow up frequently ( raised complaints on 13th, 21st, 27th, and 29th October, 2015) on the issue but till date there is no effort to resolve the issue. The day we register complaint one executive calls and asks to repeat the entire issue and finally says he will have to speak to their superiors. The same drama is continuing since 7th October, 2015. I receive a message on 29th October, 2015 stating the complaint is closed whereas the issue is still unresolved. Service Ticket Numbers: [protected],[protected], [protected] (the last number has been updated thrice)

Hi Beam, 20 Oct 2015 to still ( 28 Oct 2015), I Facing the Problem of Speed of Beam Internet Connection, I taken the plan 10Mbps now the speed of internet down to 1Mbps i checked Speedtest, . I Tried to reach CC everytime its busy or directly disconnects the call while connecting and i sent mail no response, Beam is Number one in india but service is poor try to resolve your service issues reach the customers fastly.

I have a registered a complaint regarding issue internet connectivity on 21st October 2015. From then I have been calling them twice daily to look into the complaint. They are postponing by saying 2days, 24 hours etc time is needed to look into complaint. its been a week and still there is no positive response from their side.
Nobody is coming and verifying what is the problem and nobody at the customer service knows why.?
They expect me to pay the amount for the days on which do not have internet connectivity too.
I had this issue twice in the past 15 days.
The spontaneity they show during bill payment delay is superr fast when compared to customer service.
They have the time to fill the city with big hoardings but cannot solve the issue on time.
my account Id is[protected]

This is to bring to your kind notice that i have recently requested Beam Broadband connection for Home. I had taken 6 months connection with 650 Plan which offers 50 GB data at 10 MBPS. I had requested for a new router as well for Wifi. Account Number is[protected] Userid is [protected]@gmail.com Registered Phone no: [protected] But to say the least the Beam installation services have been pathetic. The person whom contacted me first collected the money on the same day when i requested the connection. But post that nobody came to my home for installation inspite of multiple follow ups on the call centre. Post repeated pursuals a person visited my home but without any router. He did the cabelling and said that providing the router is not his responsibility. I contacted their call centre again but they dont care to respond. When i asked for escalation they put my call on hold for 10 minutes but even then i was not provided with the router. I repeatedly called up their call center but everytime they would put up my call on hold. I ended up spending more than 100 Rs on calling up the call center and the mental harrasment which i have suffered is separate. Would request for the compensation from Beam for the same.

One of the worst service i have ever seen. They advertise of high speed internet connectivity but its fake. Its been a month now i have raised a complaint for internet slow but in vain. Technical team called me and hung up on me twice when he could not resolve the issue. complaint no : [protected] Regards, Mani

I have contacted the act broadband customer care[protected] and informed that internet is not working from October 11th 2015 at 1:33 pm. Representative filed a complaint and informed me to allow 24 hrs to resolve the issue. As it was Sunday and I will get only one day leave to perform all my online transactions and was actually trying to book a ticket for journey at the time of disruption. I have requested them to expedite and I have called next day morning saying the same issue and they gave that same 24 hrs time frame. After two days that is 14-10-15, I have again contacted and informed the same issue and also told them to disconnect my net and credit the amount as no one contacted but received a message saying that the issue is resolved. But the broadband was not working. After 1 day I received the call saying that they are going to remove the box in my apartment due to some issues with house owner and will credit the amount. At least I was some what relieved to receive the call to know the reason and asked about the credit. They have informed that I will receive a call in short time and I have not received the call for another 2 days and no updates. I have contacted them again for 5 times and even asked the supervisor number to inform this. They have informed that same 24 hrs...After 10 days I have received a message saying that my complaint has been closed...Still now I did not receive a call about this delay in service...From the start of month onward I will receive many calls and messages to let me remember the payment...PLEASE CHANGE YOUR QUOTE "RELIABLE SERVICE'...STOP INSTALLING THE BOARDS ALL OVER HYDERABAD INSTEAD PROVIDE A GOOD SERVICE TO STAY IN MARKET..i HAD PAID THE MONEY BUT WAITED FOR 10 DAYS TO GET THE BROADBAND TO WORK.. FOR A DAY INTERNET USUAL IS 20-30 RS PER HOUR.

HI,

I have paid for 6 months and per my package which is 650, I am supposed to get 10Mbps thats what my package says and I have not crossed the limit of 50Gb yet, still my internet speed is 3 to 4Mbps on an average.My account id[protected] and username is swapna.[protected]@gmail.com.I have complained on ACT finbernet site already.. but no body called.. no email.. no response on the complaint so far.

Hope you guys get this issue resolved.
Thanks,

Hi this is ravi from Hyderabad. From last 3 days I have been calling beam internet customer care because of my internet is not working from last 3 days. Every time they use to say our technical team will come with in 24 hours but it has been 3 days even there is no call back from the technical team. So I am complaining on beam internet. Please help me over this issue as I need internet connection as soon as possible.