We took ACT broadband subscription in the month of JUN through one of ACT Fibernet sales / marketing personnel.
Following are connection details:
Name: Nalam Naga Sudheer
Account Number:[protected]
Their sales person, Dharmendra notified about the subscription plan and We completed payment based on his commitment that it will be 6+2 months without taking router. We took screenshots of our interaction with him over whatsapp, attaching the same for reference.
At present the connection is disconnected and we didn't receive any router and ACT suspended the connection pre-maturely and we raised multiple complaints to customer service team without any resolution.
Customer Service team is very irresponsible and not connecting to either billing team or their managers for escalations. They are just hearing and not bothering and just notifying that their billing team will contact us who never contacted us and we are facing the problem during this pandemic situation where entire school classes are running online and impacted very badly.
Appreciate if you can get our issue resolved.
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