ACT Fibernet — Activation in Progress for more than 24 hours

Hello ACT, I have subscribed for a new connection at my home in Bangalore, your representative came once to inspect and got all my documents, and gave me a link to make payment, it’s been more than 2 days now, the ACT fellow that came to my home isn’t picking my calls, I only received few emails and sms that asked me to consent engineers to visit my home, Engineers didn’t come I didn’t receive Internet connection and my money is gone, please solve this issue, my ACT ID is[protected], please look into It