ACT Fibernet — Always Giving False Reassurance

Address:

Hyderabad, Andhra Pradesh

Dear Honorable Members of Jury,

I Faisal F a consumer with Beam Telecom Now (ACT Fiber) from Hyderabad, My Account number BEAM 365776, I am using there services approximately since 5 years now and in the beginning of my connectivity they had forced us to pay rupees 2000/- for a dumb WIFI router and with a lifetime replacement warranty, even since they have installed the router in our place we have been facing a similar problem which is router hanging or freezing and not transmitting the frequency. they have being playing with our time and giving fake assurance to the replace the router and & giving the same router back and never taking the complaint serious.

I have been Asking them to refund my Rs 2000/- and take their dumb box Router they always try to buy time in returns to fulfill the complaint and complaint gets closed automatically. I have been using my own router which was linksys WRT54G till last month giving rest to BEAM router.

My wife works from home & I travel out of town for my work My wife's work is getting effected and due to the lost of connectivity. I have lost my job as we both use to work from home and and take care of our kids. I would like to Request a Jury to take an action against BEAM telecom aka ACT FIBER.

Yesterday I has a word with one of the Manager from the Tolichowki Branch office over the telephonic conversation I had explained her the entire situation. And requested to get the router changed. instead of that she had promised me to send a tech guy within 40 minutes, untill I reminded her later in the evening she had sent a person to my place asking him to check the packet lose. where as this is the same boy who knows the problem is with the Router and he is been asked to visit my place & check the connection. I can provide your Team with their numbers if in any case it needs to be taken care or dealt directly.

Thanks,

Faisal F