[Resolved] ACT Fibernet — amount paid but no connection and no response from their team.

Ashwinkumar Boosani

from Hyderabad, Telangana

Address:

Boduppal, Ranga Reddy, Andhra Pradesh, 500092

Amount 2891/- has been paid on[protected] for new internet connection but till now they have not provided from last 5 days they are replying that they will resolve the issue in 24 hrs but till now they couldn't able to resolve.
No one is responding to our query when we connected to customer care.
This is what they are providing the service to customer bagging the amount from customer and not providing the service.
I believe they are not capable to provide the service to the customer. But the hod-dings are like they are number one, yes they are grabbing the amount from the customers. they are number one.
Customer account number is[protected]

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Apr 4, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,
Team ACT Fibernet

Mar 04, 2020

Updated by Ashwinkumar Boosani How long we have to wait for your connection, If you guys are incapable to provide please return my amount back with interest..

Mar 04, 2020

Updated by Ashwinkumar Boosani What is the Sla you are fiving to the customer..to resolve the query???

Verified Support

Mar 04, 2020

ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [protected]@actcorp.in