ACT Fibernet — Amount paid for 1 year in advance, not shifting connection now

Address:	Hyderabad, Andhra Pradesh, 500089
Website:	portal.actcorp.in/web/hyd/home

I have raised a connection shifting request on 28th june with your team, and i remain with out internet till date. this shows how customer focused you are and how efficient your team is!

I have been following up since 3 days, but the standard response i get is 'i will forward this to our back end team and they will call you'.

You people just chase till the bill payment is done and once the amount is paid, you are least bothered to at least pick up the call. i paid the amount for 1 year and i am left with out internet from 10 days.

Your team is not even bothered to escalate the call to higher level team. i had to be on hold for 30 mins twice but still no one has spoke to me. i had to disconnect my call, in addition to the frustration you people cause, my mobile bill is another pain. you people play that bloody music for hours, but call doesn't get connected to the higher level team. this shows the concern you have towards the customers. i want a call back from the higher level team with a resolution today.

On a final note, i want the connection shifted today. else i will consider disconnected permanently from act and i demand a refund of the amount i paid.