ACT Fibernet Complaints & Reviews

As i have not been informed of their increase of plan's amount before the bill generated, the adjustment of the amount for non-availability of their service, must be done with rs 425 and not with the new amount (Rs450).
Act has increased the plan's amount from rs 425 to rs 450 without informing me (Customer).

I was not having internet facility for 12 days/ because of you un-availability of the internet service.
Also, the calculation of the adjustment in the bill is not correct.
So i request you to please share the calculation sheet.
Unless and until these things are not clarified or settled up, i cannot pay the bill.

Following things i need to get:
1. Calculation of adjusted amount
2 the adjustment amount should be adjusted with the base amount i. E rs425.
Here is the calculation:
425/30=14.1666
14.1666 * 12 days = 170
425 - 170 = 255
Tax 9% + 9%) should be calculated on 255 which would be : 45.9
Total payable amount should be - 255 + 45.9 = rs 300.9
So my payable amount is rs 300.9 instead of rs 402.

Dear sir, i have asked for shifting of y internet connectio from naisuthttps://www.consumercomplaints.in/new_complaint/#hota to opp hoetl sarover which has done on[protected], but connection is not given till now. I have contacted mr hari whose cell no [protected] who has done the work, but he is not lifting the phone. And net is not connecting and not working at all. Please do the work immediately as i have to work from computer only.
I have been using this net for last 3 years.
Pl do it immediately my cell no [protected] and [protected]

Hi,

I requested a new connection to the ACT Fibernet almost a month back. And got a callback from ACT sales executive - Vinod Gowda (phone - [protected]). I made the payment (7, 498 /-) on ACT app on 23/05/2020 for 6 months. After paying, one guy from ACT told me that my area needs junction box installation and will come back in 2 days. After that no one came for installation and didn't provide any wifi router/internet connection as per the plan chosen. I am not able to reach out ACT customer service numbers and tried calling the sales executive. Everytime I call sales executive, got a reply that he will send people for installation but till now no one came. I have written email to ACT customer support, but didn’t get any response. Very poor and terrible service provided. Please help in providing the new connection or refund the money paid to them.

ACT Account ID[protected]

Hello Sir,

I have requested for new act storm installation in home on 7th June, but there is no response from ACT and service engineer
They are not taking my calls and updating the status. Since in current condition internet is necessity, Act is failing to provide facility to customer.
I urge for installation from ACT ASAP.

We were using ACT fiber net in coimbatore and we had to shift our premises to a new one.We placed a request to them to transfer the connection.After several communication, they finally arrived to us and told us that, they cannot provide connection as there is an 110kv electricity line crossing over us.As we had no option we had to opt disconnection and refund.We have just used their services for 1 month and we have paid for 7 months subscription.

We got a message recently that "Your Issue has been Resolved".But the fact is that, we didn't receive any refund to our bank account.While we are trying to call them, No one picks the call.We went to their office, where the security person didnot allow us to enter the office.

Its been 1 month we have placed the request for Refund.No one picks the call and all are irresponsible.

Our Consumer number :[protected]

Disconnection Request no :- SR[protected]

Last communication we had ; Nodal Officer - phone no [protected]

I took act fibernet connection last month and within a month i faced lot of outage for continuous days due to which i lost my credibility in my professional career.

Now i am answerable to my management.in this covid situation, while we work from home, act fibernet does not provide me internet for many days together due to which i have severe mental pressure and depression.

I need compensation from act fibernet equal to my salary for the days internet was not working. I also request to ban act fibernet from providing faulty service.

I had raised an complaint sr[protected] on june 9th of 2020 regarding internet connection not being able to use their service, and have been calling them to check for resolution, unfortunately every time care team has only one answer, it will be resolved by next 24 hrs, which has stretched to 144 hours in total and still no resolution, due to their irresponsible behavior, i have suffered pay loss, missed my classes and suffering emotionally, such an horrible experience, during signing their representative made a lot of promises, which they have not up held.

I requested a new connection to the act fibernet more than a week ago and paid in full amount.
Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two.
It's highly disappointing and it is a huge loss for me as i am a freelancer and internet is my main source of income
Please resolve this issue soon.

Account. Id:[protected]

Hi team,
The internet is not working more often than not during the last 2 weeks.
It is not available during the office hours which is really hampering my deliverables.
I have raised complaints for all the issues however a permanent fix is not being provided.
Please fix it as soon as possible.

Act fibernet worst customer service. They just cut your calls while keeping you on hold. Since 10 days we are not able to use the internet. Every they ask for 24 hrs... Explaining the problem again and again and while transferring calls to escalation team they just hung up. Worst response to customers. Cc team says they don't have update on tickets. When reaching out for disconnection they say sir your ticket will take further 3-4 days "some kind of joke" they make of the customer. Especially in this covid situation when everyone is working from home.

Dear concern,

Please find the summary of the issue below:

— sr[protected] raised on 7th june as internet was not working.
— approx 7days have passed without any fixes.
— no response from the nodal or appellate authorities. Email address fetched from act site.
— fake information provided in the official documentations. The email address for the escalation team does not exist [protected]@acttv.in. No mode of reaching out to the escalation contacts.
— support number/agents are not reachable.

Being an customer of the isp, i expect internet as a service however the same is not met by the company act and hence i would request the consumer forum team to look into the issue so that other consumers get proper support and information going forward from this company.

It all started with relocation request ticket no.: sr[protected] raised on 21st march, which was not attended fro more than 2 and half months.
And on 31st march the ticket was closed with out any call/intimation, when checked with customer care they say network engineers have commented saying no open ports available to give connection. Network engineers should have called and informed the issue but they did not and closed the ticket.br...

Act charged me rs.2500 for nothing even though i have paid in full for 6 months of service. They have closed all 4 request tickets without resolving. Every time i hear that billing team will be contacting in 24 hours but no one gives a call back and request is closed without any action. Even nodal officer does not take any action.
This is now act fibernet will cheat you. Be aware

I have opted for new connection from act fibernet in coimbatore on 16-march-2020 and paid for the connection (Rs. 5657) for 6 month subscription on the same day.

Even after 2 weeks they have not provided the new connection i call customer care and asked them why the connection was not provided they said due to corona pandemic they are not able to provide the new connection and they told that i will receive a refund.

Till now i have not received the refund even after tried to create a service request they keep on closing the ticket without informing me i have already contacted the nodal officer and appealing authority as well but no luck.

I have contacted them again on 11 june and reopened the sr[protected] for refund request but again it got closed.

Looks like they dont have idea to provide me a refund.

Guys,

I have created ticket no: sr[protected] on 01/06/2020 2:25 pm ist stating that internet is not working, after 5days also no one responded.
Even till today i mean 13/06/2020 2:21pm ist... I have called more than 30 to 40 times... Worst internet services in bangalore.

Even i am not sure when they are going resolve and now i am planning to take another internet service now.

I have made payment on 10th june for new connection and still not connection get installed at my location. Kindly please resolve it on urgent basis.
As sales executive give me new time every day for installation.
Very bad service.. I don't know what will be done after installation.

Hey,
I’m mohammed riyasath ali with customer id[protected]
I paid my bill on 29th of may, 2020 but today i. E. 13th june, 2020 my account is suspended.
Please resolve this issue asap.

I booked a connection for my house on 30th may 2020, today it’s 12th april 2020 still no installation i’m tired of waiting any further i would like to get my money back. My act fibernet account number is[protected]

Hi, i'm girish go with act#[protected], my broad band connection has been deactivated without any notification. I have subscribed to 6+1 plan from act in the month of february 2020.

I have raised an incident (#sr[protected]) with the customer care, i have made several attempts to contact the customer care but no luck.

Please try to resolve the issue asap..

Thank you,
Girish go

After paying bill my account status shows suspended.