Comments
we paid for 5 months advance for a 20 mbps speed connection.
Got the connection on 22nd may. The technician checked the speed and we were getting only 512kbps. he just put the blame on my router and left. i raised a complaint and no one resolved it. Later after a week a technician came and raised the connection speed to 5mbps.
I raised a complaint again on 30th and again on 2nd about very slow speed. finally a technician turned up and resolved and showed me a speed of 19mbps. This lasted
i raised a complaint again on 9th, 10th, 11th, 13th of june regarding no connection at all. The technicians turned up 10pm and refused to allow them into my house as its late night and everyone are sleeping. I raised a concern with them for which they did not seem to understand or even bother. hope all the calls are monitored.
Now i got call just now at 10 pm saying madam as you have your own router and not a router bought at ACT we cant resolve your problem. wjen they gave connection i had my own router. why did they help me then? i asked could they raise a request for disconnection as im not happy. I am being charged for all the days and installation charges. The representative said a manager will call back after he comes tonight. Whatttttt??? its 10pm and you want me to be awake after this to speak to a manager? #consumercourt pleasw tell me why should i pay for bad service? are these guys allowed to call after 9pm? please kindly enlighten me!!! I raised a disconnection request on 11th - y should i pay for the last 4 days? i dont even have a connection from 9th? the representative says technicians are busy due to heavy rains in Visakhapatnam to disconnect my connection. they are delaying disconnection to charge me more and i wasted so much money on calls n messages.
Got the connection on 22nd may. The technician checked the speed and we were getting only 512kbps. he just put the blame on my router and left. i raised a complaint and no one resolved it. Later after a week a technician came and raised the connection speed to 5mbps.
I raised a complaint again on 30th and again on 2nd about very slow speed. finally a technician turned up and resolved and showed me a speed of 19mbps. This lasted
i raised a complaint again on 9th, 10th, 11th, 13th of june regarding no connection at all. The technicians turned up 10pm and refused to allow them into my house as its late night and everyone are sleeping. I raised a concern with them for which they did not seem to understand or even bother. hope all the calls are monitored.
Now i got call just now at 10 pm saying madam as you have your own router and not a router bought at ACT we cant resolve your problem. wjen they gave connection i had my own router. why did they help me then? i asked could they raise a request for disconnection as im not happy. I am being charged for all the days and installation charges. The representative said a manager will call back after he comes tonight. Whatttttt??? its 10pm and you want me to be awake after this to speak to a manager? #consumercourt pleasw tell me why should i pay for bad service? are these guys allowed to call after 9pm? please kindly enlighten me!!! I raised a disconnection request on 11th - y should i pay for the last 4 days? i dont even have a connection from 9th? the representative says technicians are busy due to heavy rains in Visakhapatnam to disconnect my connection. they are delaying disconnection to charge me more and i wasted so much money on calls n messages.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4526
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm regards,
ACT Fibernet