[Resolved] ACT Fibernet — Beam Fiber - Installation not yet done till now and raising the tickets and no resolution provided as such

vsrinivasarao kandula

from Vijayawada, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

Hi Sir...I have requested for a Beam/Act broad band connection and they have charged an amount of 2780/-Rs as in advance for 6 months.The committed installation date is on 27th June 2015.Till the time Internet is not provided to me. When ever I call the customer care they raise a fresh ticket and say with in 24hrs the issue will resolve. I have almost called more than 40 times to the sales person and the customer care.They are not care at all. Please take the appropriate action...

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Jul 07, 2015

Updated by vsrinivasarao kandula Hi Sir...I have requested for a Beam/Act broad band connection and they have charged an amount of 2780/-Rs as in advance for 6 months.The committed installation date is on 25th June 2015.Till the time Internet is not provided to me. When ever I call the customer care they raise a fresh ticket and say with in 24hrs the issue will resolve. I have almost called more than 40 times to the sales person and the customer care.They are not care at all. Please take the appropriate action...

Verified Support

Jul 08, 2015

ACT Fibernet Customer Care's response Dear Vsrinivasarao Kandula,

We are sorry for your unpleasant experience. Please share your contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad