[Resolved]  ACT Fibernet — Beam/ Telecom

Address:

Hyderabad, Andhra Pradesh

Team Service offered by beam telecom is .I requested temporary disconnection on 9th Jan [10th January was my due date } as I was going on vacation, but they did not action the same & billed me for the month of January for 15 days, I came back on Feb 12th and requested for reconnection and collection agent was sent on February 15th and confirmed collection was for Feb rental, in next ten days, you portal asked me to pay due amount for January, add to that you sent a collection Guy, who was knocking my door for 20 minutes without even calling me which is not acceptable . Technically your service is good . Your customer service is just Pathetic . Plus I have a question mark about your Business ethics ? How can you pester a customer about due payment without speaking to him on phone about the issue . I have shifted to pioneer broadband now and advice people to teach Beam a lesson for their arrogance and bad service . Regards Santosh