[Resolved]  ACT Fibernet — Beware - ACT Cheating by not returning your money if you are in prepaid plan and quit in between

Address:

Bangalore, Karnataka

I brought a 6 months plan with ACT on February - 2104 after paying Rs, 8732/-(inclusive of Rs 2, 000/- toward wifi router) in Bangalore. All was well till May20 and suddenly my broadband stopped working, after due diligence found out that the wires have been cut town by some influential man in the area(13th cross st, Venkatapura, - Bangalore) as it seems ACT is supposedly not to be operating in this area and has entered in to this region without their approval and notice... Connection was not restored for 15 days and finally ACT gave up saying they will not be able to restore connection stating local operator problem. All these unprofessional behavior by ACT has put me in trouble both mentally and financially for the last one month in chasing them repeatedly, first for asking them to restore the connection and then asking them to repay my balance for the remaining period. My question to ACT is, Why would someone provide a connection, when he is certain that they should not be operating in that area? and why should ACT collect prepaid connections of 6 months and 1 year plan in these situations from the customers, having known all the risk they be aware of. And Here is the Worst part... After innumerable calls to customer care last week someone from ACT called and came with a DD and asked me to return the WIFI router, How on the earth, will someone asked to return something which is not owned by them? This router was bought after paying Rs 2, 000/- by me and I was left speechless when the ACT representative was keep on insisted to return the router and finally he went off without handing over the DD... I again called these so called customer support(!!) agents of ACT and explained them what ever happened and they took a complaint and to my surprise I got an SMS on the next day stating my problem is resolved and my complaint has been closed...I was wondering to myself, am I seeing the height of stupidity, irresponsibility, bunch of , all together in the form of ACT??? I guess I might be right here... I am yet to hear from anyone from ACT and I haven't got my DD yet !!! Wait Continues !!! One Word of advice to ACT if they wish to listen - Any of these cheap unprofessional practices will take you no further.. If you wish to be in the game, please clean up your front line supporting system with set of more efficient and sensible professionals...